Create support tickets when critical folders are updated
When an urgent system audit folder is updated in OneDrive, automatically create a high-priority ticket in Thoughtly for team investigation.
See all Thoughtly + OneDrive integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Thoughtly Explore Thoughtly →
TriggersFires when a new support ticket is created in Thoughtly.
Fires when a ticket's status changes in Thoughtly.
Fires when a ticket in Thoughtly is assigned to an agent.
Fires when a ticket in Thoughtly breaches its response SLA.
Creates a new ticket in Thoughtly.
Updates a ticket's status in Thoughtly.
Assigns a ticket in Thoughtly to an agent.
Posts an internal or public comment on a ticket in Thoughtly.
OneDrive Explore OneDrive →
TriggersFires when a new file is uploaded to OneDrive.
Fires when a file in OneDrive is shared with someone new.
Fires when a folder's contents change in OneDrive.
Uploads a file to OneDrive.
Creates a new folder in OneDrive.
Shares a file from OneDrive with a link or user.
More Thoughtly + OneDrive workflows
Log file updates directly as support ticket comments
When a new log file is uploaded to OneDrive, automatically add a ticket comment in Thoughtly so support agents can review the diagnostic details.
See details
Set up storage folders when support tickets are created
When a new ticket is created in Thoughtly, automatically create a dedicated investigation folder in OneDrive to collect logs and screenshots.
See details
See all Thoughtly + OneDrive integrations → · Browse the full workflow library →
Common questions
Can Knit build “Create support tickets when critical folders are updated” between Thoughtly and OneDrive?
Yes — describe it in the box above and Knit's Integrations Agent researches Thoughtly and OneDrive's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does combining OneDrive and Thoughtly help customer support teams?
Support teams can automatically link support ticket attachments directly into OneDrive folders or add ticket comments when new files are shared.
Can file uploads in OneDrive automatically update ticket progress?
Yes, uploading resolution guides or logs into OneDrive can automatically post comments or change statuses on related tickets in Thoughtly.