Send text notifications when ticket updates occur
When a ticket status is updated to resolved in Thoughtly, send an automated SMS update to the customer via Quo confirming resolution.
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Thoughtly Explore Thoughtly →
TriggersFires when a new support ticket is created in Thoughtly.
Fires when a ticket's status changes in Thoughtly.
Fires when a ticket in Thoughtly is assigned to an agent.
Fires when a ticket in Thoughtly breaches its response SLA.
Creates a new ticket in Thoughtly.
Updates a ticket's status in Thoughtly.
Assigns a ticket in Thoughtly to an agent.
Posts an internal or public comment on a ticket in Thoughtly.
Quo Explore Quo →
TriggersFires when a new text message is received in Quo.
Fires when a new call comes in or out through Quo.
Fires when a call is missed in Quo.
Fires when a call recording finishes processing in Quo.
Sends a text message through Quo.
Starts an outbound call via Quo.
Creates or updates a contact in Quo.
Sends a recorded voice message via Quo.
More Thoughtly + Quo workflows
Create support tickets from missed calls
When a call is missed in Quo, automatically create a new support ticket in Thoughtly with caller information so an agent can respond.
See details
Attach call recordings to existing support tickets
When a new call recording becomes available in Quo, add it as a private comment to the active customer ticket in Thoughtly.
See details
See all Thoughtly + Quo integrations → · Browse the full workflow library →
Common questions
Can Knit build “Send text notifications when ticket updates occur” between Thoughtly and Quo?
Yes — describe it in the box above and Knit's Integrations Agent researches Thoughtly and Quo's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does Quo integration handle missed customer calls in Thoughtly?
Whenever a customer call goes unanswered in Quo, a high-priority ticket is automatically generated in Thoughtly with call details for prompt follow-up.
Can support agents send text messages directly through ticket updates?
Yes, when an agent updates or reassigns a ticket in Thoughtly, an automated text notification can be dispatched to the customer via Quo.