Subscribe support contacts to marketing campaigns

When a new ticket is created in Zendesk, automatically add the customer as a subscriber in to.co to ensure they receive critical product updates.

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See all to.co + Zendesk integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

to.co Explore to.co →

Triggers

New lead captured

Fires when to.co captures a new lead or sign-up.

Engagement recorded

Fires when someone views, clicks or completes something in to.co.

Content published

Fires when a post, page or asset is published from to.co.

Actions

Create or update a contact

Creates or updates a contact or lead in to.co.

Add to a campaign or audience

Adds a contact to a campaign, audience or segment in to.co.

Zendesk Explore Zendesk →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Zendesk.

Ticket status changed

Fires when a ticket's status changes in Zendesk.

Ticket assigned

Fires when a ticket in Zendesk is assigned to an agent.

SLA breached

Fires when a ticket in Zendesk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Zendesk.

Update ticket status

Updates a ticket's status in Zendesk.

Assign ticket

Assigns a ticket in Zendesk to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Zendesk.

Target struggling support contacts with retention segments When an SLA is breached in Zendesk, automatically add the affected customer to a specialized retention segment in to.co for tailored follow-up. See details

Follow up on marketing unsubscribes with support tickets When a contact unsubscribes in to.co, automatically create a ticket in Zendesk so account managers can reach out and gather feedback. See details

See all to.co + Zendesk integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Subscribe support contacts to marketing campaigns” between to.co and Zendesk?

Yes — describe it in the box above and Knit's Integrations Agent researches to.co and Zendesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting to.co and Zendesk help our support team?

It gives support agents full visibility into recent marketing touchpoints and allows team members to handle subscriber churn risks automatically.

Can unsubscribing from marketing emails generate a support ticket?

Yes, when a contact unsubscribes in to.co, you can automatically create a ticket in Zendesk so customer service teams can investigate potential churn.