Create project tasks from chatbot handoffs

When a customer requests support escalation in Hedy, automatically create a task in Todoist containing the conversation details.

Try:

See all Todoist + Hedy integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Todoist Explore Todoist →

Triggers

New task created

Fires when a new task or card is created in Todoist.

Task completed

Fires when a task in Todoist is marked complete.

Due date approaching

Fires when a task's due date in Todoist is coming up.

Comment added

Fires when a comment is added to a task in Todoist.

Actions

Create task

Creates a new task in Todoist.

Update task

Updates a task's status or assignee in Todoist.

Add comment

Posts a comment on a task in Todoist.

Move task

Moves a task in Todoist to a different board or list.

Hedy Explore Hedy →

Triggers

New conversation started

Fires when a new chat or conversation begins in Hedy.

Lead captured in chat

Fires when Hedy captures a lead during a conversation.

Conversation handed off

Fires when Hedy escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through Hedy.

Generate an answer

Asks Hedy a question against its knowledge base and returns the answer.

Summarize a conversation

Uses Hedy to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an Hedy conversation.

Update chatbot tickets when tasks are resolved When a resolution task is completed in Todoist, generate a conversation summary and notification in Hedy to close out the chat. See details

Add chat summaries as comments on existing tasks When a new conversation starts regarding an open issue in Hedy, automatically post a summarized transcript as a comment on the task in Todoist. See details

See all Todoist + Hedy integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Create project tasks from chatbot handoffs” between Todoist and Hedy?

Yes — describe it in the box above and Knit's Integrations Agent researches Todoist and Hedy's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What is the benefit of integrating Hedy with Todoist?

It bridges live chatbot conversations with project execution, ensuring customer feature requests or issues quickly become tracked tasks.

Can task status updates inform chatbot conversations?

Yes, when project tasks are updated or completed in Todoist, automated summary messages can be sent through Hedy.