Log inbound calls and missed calls in CRM

When an inbound call or missed call occurs in Toky, automatically log the activity on the contact's record in Insightly.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Toky Explore Toky →

Triggers

New inbound SMS

Fires when a new text message is received in Toky.

New call

Fires when a new call comes in or out through Toky.

Missed call

Fires when a call is missed in Toky.

Call recording ready

Fires when a call recording finishes processing in Toky.

Actions

Send an SMS or MMS

Sends a text message through Toky.

Place an outbound call

Starts an outbound call via Toky.

Create or update a contact

Creates or updates a contact in Toky.

Send a voice message

Sends a recorded voice message via Toky.

Insightly Explore Insightly →

Triggers

New contact or lead

Fires when a new contact or lead is added to Insightly.

Contact updated

Fires when a field on a contact changes in Insightly.

Deal or record stage changed

Fires when a deal, case or record moves to a new stage in Insightly.

Deal won

Fires when a deal is marked won in Insightly.

Actions

Create or update contact

Creates or updates a contact in Insightly.

Create deal

Creates a new deal in Insightly.

Update record stage

Moves a deal or record to a new stage in Insightly.

Log activity

Logs a call, email, or note against a record in Insightly.

Send text messages to newly created leads When a new lead is created in Insightly, automatically send a welcome SMS via Toky to establish immediate contact. See details

Dispatch text confirmations on won deals When a deal is won in Insightly, send an automated SMS via Toky to confirm details with the client. See details

See all Toky + Insightly integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log inbound calls and missed calls in CRM” between Toky and Insightly?

Yes — describe it in the box above and Knit's Integrations Agent researches Toky and Insightly's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Insightly and Toky help track phone communications?

Inbound calls, text messages, and missed calls handled in Toky can automatically log activities or update lead profiles directly inside Insightly.

Can I automate text message follow-ups when deal stages change?

Yes, updating a deal stage in Insightly can prompt Toky to send an automated SMS confirmation or message to the client.