TOPdesk + Autotask Integrations, Built by an AI Agent
Put TOPdesk + Autotask to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between TOPdesk and Autotask
See the kind of workflows teams build with TOPdesk and Autotask below — describe the exact one you want above and the Agent builds it on demand.
TOPdesk + Autotask
When a new contact is added in Autotask, create a matching user contact in TOPdesk.
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Mirror bug reports across engineering teams
When a new issue is captured in TOPdesk, automatically create a corresponding issue in Autotask to keep cross-functional teams aligned.
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Sync status updates between tracking systems
When an issue status changes in Autotask, update the corresponding issue in TOPdesk so both platforms reflect current progress.
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Auto-resolve linked issues upon deployment
When a successful deployment is tracked in TOPdesk, automatically set the associated issue to resolved in Autotask.
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Browse the full workflow library →
Looking to achieve something else with TOPdesk and Autotask?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for TOPdesk and Autotask
Everything TOPdesk and Autotask can do inside a workflow — the triggers that start one and the actions that run when it fires.
TOPdesk Explore TOPdesk →
An IT service management software that manages incident tickets, IT asset inventories, and facility service desk operations.
TriggersTriggers when a new Major Incident is created.
Triggers when a new first line incident is created.
Triggers when a new incident is created.
Triggers when a new second line incident is created.
Triggers when an Incident is updated.
Create an incident
Update incident by number
Autotask Explore Autotask →
An IT business management platform that combines professional services automation, ticketing, resource scheduling, and customer management.
TriggersTriggers when a new company is found.
Trigger when a new "To Do" event is added to a company.
Triggers when a new configuration item is found.
Triggers when a new contact is found. Note: This trigger requires webhook creation permissions. See here on how to enable for your Zapier integration user.
Triggers when a new invoice is found.
Triggers when a new ticket is found.
Creates a company.
Creates a new Company To-Do.
Creates a contact.
Creates a ticket.
Creates a ticket note.
Creates a new expense report.
Other IT Service Management apps on Knit
Explore more IT Service Management integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Action1
A cloud-based patch management and remote monitoring software that secures endpoint devices and software installations.
Alloy Navigator
An IT service management platform that provides asset tracking, help desk ticketing, and automated workflow solutions for IT teams.
Asset Panda
An asset tracking and inventory management platform designed to track physical assets, equipment, and tools.
Atera
Atera is an IT management and remote monitoring platform designed for IT departments and managed service providers.
Autotask
An IT business management platform that combines professional services automation, ticketing, resource scheduling, and customer management.
BOSSDesk
An IT service management platform that provides service desk ticketing, asset management, and workflow automation.
ConnectWise Manage
A professional services automation software that integrates business operations, ticketing, project tracking, and customer billing.
Docusnap365
Docusnap365 is an IT infrastructure inventory and documentation tool that automatically analyzes, visualizes, and reports on network environments.
Other IT Service Management apps on Knit
Explore more IT Service Management integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Action1
A cloud-based patch management and remote monitoring software that secures endpoint devices and software installations.
Alloy Navigator
An IT service management platform that provides asset tracking, help desk ticketing, and automated workflow solutions for IT teams.
Asset Panda
An asset tracking and inventory management platform designed to track physical assets, equipment, and tools.
Atera
Atera is an IT management and remote monitoring platform designed for IT departments and managed service providers.
BOSSDesk
An IT service management platform that provides service desk ticketing, asset management, and workflow automation.
ConnectWise Manage
A professional services automation software that integrates business operations, ticketing, project tracking, and customer billing.
Docusnap365
Docusnap365 is an IT infrastructure inventory and documentation tool that automatically analyzes, visualizes, and reports on network environments.
Freshservice
An IT service management software that manages ticketing, asset inventory, server health, and system monitoring.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about TOPdesk + Autotask
Is there a pre-built TOPdesk + Autotask automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches TOPdesk and Autotask's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built TOPdesk or Autotask connector?
No. The Agent works whether or not TOPdesk or Autotask already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why sync two different developer tools together?
Cross-team collaboration often requires mirroring issues or status changes from an internal tracker in TOPdesk over to a partner platform in Autotask.
Will resolving a bug in one platform automatically close it in the other?
Yes, updates like status changes or issue resolutions in TOPdesk can automatically update and resolve corresponding items in Autotask.