TOPdesk DocuSign

TOPdesk + DocuSign Integrations, Built by an AI Agent

Put TOPdesk + DocuSign to work with AI and enterprise-grade automation

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See the kind of workflows teams build with TOPdesk and DocuSign below — describe the exact one you want above and the Agent builds it on demand.

TOPdesk + DocuSign When a new incident is created in TOPdesk, trigger document requests in Docusign. See details
Send signature envelopes when issue status changes When an issue status changes to require approval in TOPdesk, automatically send an envelope for electronic signature using DocuSign. See details
Resolve developer issues when documents are fully signed When an envelope is signed in DocuSign, automatically update and resolve the related issue in TOPdesk. See details

Browse the full workflow library →

Looking to achieve something else with TOPdesk and DocuSign?

Just describe what you need — the Agent researches both APIs and builds the real automation on demand.

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Triggers & actions for TOPdesk and DocuSign

Everything TOPdesk and DocuSign can do inside a workflow — the triggers that start one and the actions that run when it fires.

TOPdesk Explore TOPdesk →

An IT service management software that manages incident tickets, IT asset inventories, and facility service desk operations.

Triggers
New Major Incident

Triggers when a new Major Incident is created.

New First Line Incident

Triggers when a new first line incident is created.

New Incident

Triggers when a new incident is created.

New Second Line Incident

Triggers when a new second line incident is created.

Updated Incident

Triggers when an Incident is updated.

Actions
Create an Incident

Create an incident

Update Incident

Update incident by number

DocuSign Explore DocuSign →

Docusign is an electronic signature and digital agreement management platform that allows users to send, sign, and manage legal documents online.

Triggers
Click Agreed

Triggers when a recipient accepted a clickwrap agreement.

Click Declined

Triggers when a recipient declined a clickwrap agreement.

New Docusign Connect Event

Triggers when selected Docusign events occur.

Envelope Completed

Triggers when an envelope is completed.

Envelope Corrected

Triggers when an envelope is corrected.

Envelope Created

Triggers when an envelope is created.

Actions
Add Document to Workspace (For IAM Plans)

Uploads and adds a document to a workspace for organization and collaboration. Only available for Docusign IAM Plans.

Add to Bulk Send List

Adds new recipients to an existing bulk send list.

Add User to Workspace (For IAM Plans)

Adds a user to a workspace with specified permissions. Only available for Docusign IAM Plans.

Bulk Send Envelope From Template

Sends a template to multiple recipients using a bulk send list.

Create Bulk Send List

Creates a new bulk send list with multiple recipients.

Create Draft Signature Request

Creates a draft signature request.

Enterprise-grade security

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Customer Stories

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Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
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Huynh H
Developer, Multiplier
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
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Jayesh
Co-Founder, Scrut
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
P
Poorvi
Product Manager, Onsurity
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
A
Aditya
Product Lead, RazorpayXPayroll
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
R
Rohit Singh
GM, Payoneer Workforce Management

#1 in Ease of Integrations

4.9 out of 5 stars

4.9 out of 5 stars on G2

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FAQ

Common questions about TOPdesk + DocuSign

Is there a pre-built TOPdesk + DocuSign automation?

Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches TOPdesk and DocuSign's public API docs (or your own uploaded docs) and builds a working automation.

Does this require a pre-built TOPdesk or DocuSign connector?

No. The Agent works whether or not TOPdesk or DocuSign already has a pre-built connector in Knit's catalog — it researches the real API surface either way.

How long does it take to build?

Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can signing a contract automatically update or resolve a developer issue?

Yes, when an envelope is signed in DocuSign, the corresponding compliance or approval issue in TOPdesk can be marked as resolved.

How can developers automate sending agreements based on tracking status?

Changing an issue status or reaching a deployment milestone in TOPdesk can automatically send a document envelope for signature via DocuSign.

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