Post technical updates directly into support threads

When an issue status changes in TOPdesk, automatically add a ticket comment in Freshdesk to keep support reps informed of engineering progress.

Try:

See all TOPdesk + Freshdesk integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

TOPdesk Explore TOPdesk →

Triggers

New issue captured

Fires when a new error or issue is captured in TOPdesk.

Issue status changed

Fires when an issue's status changes in TOPdesk.

Deployment tracked

Fires when a new deployment is tracked in TOPdesk.

Actions

Create issue

Creates or updates an issue in TOPdesk.

Assign issue

Assigns an issue in TOPdesk to a teammate.

Resolve issue

Resolves or mutes an issue in TOPdesk.

Freshdesk Explore Freshdesk →

Triggers

New ticket created

Fires when a new support ticket is created in Freshdesk.

Ticket status changed

Fires when a ticket's status changes in Freshdesk.

Ticket assigned

Fires when a ticket in Freshdesk is assigned to an agent.

SLA breached

Fires when a ticket in Freshdesk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Freshdesk.

Update ticket status

Updates a ticket's status in Freshdesk.

Assign ticket

Assigns a ticket in Freshdesk to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Freshdesk.

Escalate support tickets to software engineering When a new ticket is created in Freshdesk, automatically create an issue in TOPdesk so developers can investigate the underlying bug. See details

Update support ticket statuses when code deploys When a deployment is tracked in TOPdesk, update the ticket status in Freshdesk so support teams know the patch has reached production. See details

See all TOPdesk + Freshdesk integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Post technical updates directly into support threads” between TOPdesk and Freshdesk?

Yes — describe it in the box above and Knit's Integrations Agent researches TOPdesk and Freshdesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting developer tools with ticketing systems help support teams?

Integrating TOPdesk with Freshdesk bridges support and engineering by escalating user-reported tickets into developer issues and updating tickets when fixes deploy.

Can code deployments automatically update customer tickets?

Yes, when a deployment is tracked in TOPdesk, corresponding ticket statuses in Freshdesk can automatically update to inform agents that fixes are live.