When updated incident in TOPdesk, sync it to Freshservice.
When an incident is updated in TOPdesk, sync status updates to Freshservice.
See all TOPdesk + Freshservice integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
TOPdesk Explore TOPdesk →
TriggersFires when a new ticket or incident is logged in TOPdesk.
Fires when a ticket or incident is updated in TOPdesk.
Fires when a new user, client or device record is added in TOPdesk.
Creates a ticket or incident in TOPdesk.
Updates an existing ticket or incident in TOPdesk.
Adds a note to a ticket in TOPdesk.
Freshservice Explore Freshservice →
TriggersFires when a new ticket or incident is logged in Freshservice.
Fires when a ticket or incident is updated in Freshservice.
Fires when a new user, client or device record is added in Freshservice.
Creates a ticket or incident in Freshservice.
Updates an existing ticket or incident in Freshservice.
Adds a note to a ticket in Freshservice.
More TOPdesk + Freshservice workflows
Mirror bug reports across engineering teams
When a new issue is captured in TOPdesk, automatically create a corresponding issue in Freshservice to keep cross-functional teams aligned.
See details
Sync status updates between tracking systems
When an issue status changes in Freshservice, update the corresponding issue in TOPdesk so both platforms reflect current progress.
See details
Auto-resolve linked issues upon deployment
When a successful deployment is tracked in TOPdesk, automatically set the associated issue to resolved in Freshservice.
See details
See all TOPdesk + Freshservice integrations → · Browse the full workflow library →
Common questions
Can Knit build “When updated incident in TOPdesk, sync it to Freshservice.” between TOPdesk and Freshservice?
Yes — describe it in the box above and Knit's Integrations Agent researches TOPdesk and Freshservice's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why sync two different developer tools together?
Cross-team collaboration often requires mirroring issues or status changes from an internal tracker in TOPdesk over to a partner platform in Freshservice.
Will resolving a bug in one platform automatically close it in the other?
Yes, updates like status changes or issue resolutions in TOPdesk can automatically update and resolve corresponding items in Freshservice.