Log resolved issue details back to user response records

When an issue is resolved in TOPdesk, automatically update the corresponding respondent entry in Google Forms to keep customer feedback loops closed.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

TOPdesk Explore TOPdesk →

Triggers

New ticket

Fires when a new ticket or incident is logged in TOPdesk.

Ticket updated

Fires when a ticket or incident is updated in TOPdesk.

New record

Fires when a new user, client or device record is added in TOPdesk.

Actions

Create ticket

Creates a ticket or incident in TOPdesk.

Update ticket

Updates an existing ticket or incident in TOPdesk.

Add note

Adds a note to a ticket in TOPdesk.

Google Forms Explore Google Forms →

Triggers

New form response

Fires when a form is submitted in Google Forms.

Survey completed

Fires when a respondent finishes a survey in Google Forms.

Response updated

Fires when an existing response is edited in Google Forms.

Actions

Create or update form

Creates or updates a form or survey in Google Forms.

Retrieve a response

Looks up a specific form response in Google Forms.

Add a respondent

Adds a respondent or contact to a form in Google Forms.

Turn survey bug reports into developer tickets When a user completes a bug report survey in Google Forms, automatically create a detailed issue in TOPdesk for your engineering team to investigate. See details

Assign priority developer tasks from feature request forms When a new form submission is received in Google Forms, automatically create and assign an issue to a developer in TOPdesk based on the request category. See details

See all TOPdesk + Google Forms integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log resolved issue details back to user response records” between TOPdesk and Google Forms?

Yes — describe it in the box above and Knit's Integrations Agent researches TOPdesk and Google Forms's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How can customer feedback forms feed into engineering tasks?

When users submit a bug report or survey in Google Forms, a structured issue is automatically created in TOPdesk for developers to triage.

Can survey tools gather follow-up details based on issue updates?

Yes, when an issue status changes or is resolved in TOPdesk, you can update form records or add respondents in Google Forms for follow-up testing.