TOPdesk + ilert Integrations, Built by an AI Agent
Put TOPdesk + ilert to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between TOPdesk and ilert
See the kind of workflows teams build with TOPdesk and ilert below — describe the exact one you want above and the Agent builds it on demand.
TOPdesk + ilert
When new or updated incidents occur in ilert, automatically create and manage incident tickets in TOPdesk.
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Mirror bug reports across engineering teams
When a new issue is captured in TOPdesk, automatically create a corresponding issue in ilert to keep cross-functional teams aligned.
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Sync status updates between tracking systems
When an issue status changes in ilert, update the corresponding issue in TOPdesk so both platforms reflect current progress.
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Auto-resolve linked issues upon deployment
When a successful deployment is tracked in TOPdesk, automatically set the associated issue to resolved in ilert.
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Browse the full workflow library →
Looking to achieve something else with TOPdesk and ilert?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for TOPdesk and ilert
Everything TOPdesk and ilert can do inside a workflow — the triggers that start one and the actions that run when it fires.
TOPdesk Explore TOPdesk →
An IT service management software that manages incident tickets, IT asset inventories, and facility service desk operations.
TriggersTriggers when a new Major Incident is created.
Triggers when a new first line incident is created.
Triggers when a new incident is created.
Triggers when a new second line incident is created.
Triggers when an Incident is updated.
Create an incident
Update incident by number
ilert Explore ilert →
ilert is an incident management and alert platform that automates on-call scheduling, server uptime monitoring, and incident notifications for IT.
TriggersTriggers when new incidents are created, or when existing incidents change state.
Accepts an incident in iLert
Creates an incident in iLert.
Resolves an incident in iLert
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Explore more IT Service Management integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Action1
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Alloy Navigator
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Asset Panda
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Atera
Atera is an IT management and remote monitoring platform designed for IT departments and managed service providers.
Autotask
An IT business management platform that combines professional services automation, ticketing, resource scheduling, and customer management.
BOSSDesk
An IT service management platform that provides service desk ticketing, asset management, and workflow automation.
ConnectWise Manage
A professional services automation software that integrates business operations, ticketing, project tracking, and customer billing.
Docusnap365
Docusnap365 is an IT infrastructure inventory and documentation tool that automatically analyzes, visualizes, and reports on network environments.
Other Monitoring & Incident Management apps on Knit
Explore more Monitoring & Incident Management integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Amazon CloudWatch
A monitoring and observability service that tracks metrics, logs, and server infrastructure across AWS resources.
Better Stack
Better Stack is an infrastructure monitoring tool providing site uptime alerts, incident management, and centralized log management.
Calibre
Calibre is a web performance monitoring tool that helps developers track and optimize website speed and performance metrics.
ChangeTower
ChangeTower is a website monitoring tool that tracks changes to web pages and sends automated notifications and alerts.
Datadog
A cloud-scale monitoring and security platform that provides observability for cloud infrastructure, servers, and software applications.
DoiT
DoiT is a cloud management platform that helps engineering teams optimize cloud architecture, automate spend, and manage multicloud infrastructure costs.
Dotcom Monitor
A performance monitoring service that tracks website uptime, server availability, web application performance, and network infrastructure health.
elmah.io
elmah.io is a cloud-based error logging and uptime monitoring platform designed for .NET developers and web applications.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about TOPdesk + ilert
Is there a pre-built TOPdesk + ilert automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches TOPdesk and ilert's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built TOPdesk or ilert connector?
No. The Agent works whether or not TOPdesk or ilert already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why sync two different developer tools together?
Cross-team collaboration often requires mirroring issues or status changes from an internal tracker in TOPdesk over to a partner platform in ilert.
Will resolving a bug in one platform automatically close it in the other?
Yes, updates like status changes or issue resolutions in TOPdesk can automatically update and resolve corresponding items in ilert.