Plan onboarding work
When an onboarding request arrives in TOPdesk, create a checklist of tasks in Microsoft To Do.
See all TOPdesk + Microsoft To Do integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
TOPdesk Explore TOPdesk →
TriggersFires when a new ticket or incident is logged in TOPdesk.
Fires when a ticket or incident is updated in TOPdesk.
Fires when a new user, client or device record is added in TOPdesk.
Creates a ticket or incident in TOPdesk.
Updates an existing ticket or incident in TOPdesk.
Adds a note to a ticket in TOPdesk.
Microsoft To Do Explore Microsoft To Do →
TriggersFires when a new task, job or item is created in Microsoft To Do.
Fires when a task in Microsoft To Do is marked complete.
Fires when a task's due date in Microsoft To Do is coming up.
Fires when a task, job or project changes status in Microsoft To Do.
Creates a new task, job or item in Microsoft To Do.
Updates a task's status or assignee in Microsoft To Do.
Posts a comment on a task in Microsoft To Do.
Assigns a task in Microsoft To Do to a team member.
More TOPdesk + Microsoft To Do workflows
Turn tickets into project tasks
When a new ticket is logged in TOPdesk, create a task in Microsoft To Do for the IT team.
See details
Close tickets when tasks finish
When a task is completed in Microsoft To Do, update the matching ticket in TOPdesk.
See details
See all TOPdesk + Microsoft To Do integrations → · Browse the full workflow library →
Common questions
Can Knit build “Plan onboarding work” between TOPdesk and Microsoft To Do?
Yes — describe it in the box above and Knit's Integrations Agent researches TOPdesk and Microsoft To Do's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why link an IT service desk to a project management tool?
Some tickets, like hardware rollouts or onboarding setups, are really projects. Sending them from TOPdesk to Microsoft To Do lets the team plan and track them properly.
Can task updates close the original ticket?
Yes. When the task is completed in Microsoft To Do, you can update or resolve the ticket in TOPdesk so the requester knows it is done.