Turn tickets into project tasks
When a new ticket is logged in TOPdesk, create a task in monday.com for the IT team.
See all TOPdesk + monday.com integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
TOPdesk Explore TOPdesk →
TriggersFires when a new ticket or incident is logged in TOPdesk.
Fires when a ticket or incident is updated in TOPdesk.
Fires when a new user, client or device record is added in TOPdesk.
Creates a ticket or incident in TOPdesk.
Updates an existing ticket or incident in TOPdesk.
Adds a note to a ticket in TOPdesk.
monday.com Explore monday.com →
TriggersFires when a new task, job or item is created in monday.com.
Fires when a task in monday.com is marked complete.
Fires when a task's due date in monday.com is coming up.
Fires when a task, job or project changes status in monday.com.
Creates a new task, job or item in monday.com.
Updates a task's status or assignee in monday.com.
Posts a comment on a task in monday.com.
Assigns a task in monday.com to a team member.
More TOPdesk + monday.com workflows
Close tickets when tasks finish
When a task is completed in monday.com, update the matching ticket in TOPdesk.
See details
Plan onboarding work
When an onboarding request arrives in TOPdesk, create a checklist of tasks in monday.com.
See details
See all TOPdesk + monday.com integrations → · Browse the full workflow library →
Common questions
Can Knit build “Turn tickets into project tasks” between TOPdesk and monday.com?
Yes — describe it in the box above and Knit's Integrations Agent researches TOPdesk and monday.com's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why link an IT service desk to a project management tool?
Some tickets, like hardware rollouts or onboarding setups, are really projects. Sending them from TOPdesk to monday.com lets the team plan and track them properly.
Can task updates close the original ticket?
Yes. When the task is completed in monday.com, you can update or resolve the ticket in TOPdesk so the requester knows it is done.