Mirror bug reports across engineering teams

When a new issue is captured in TOPdesk, automatically create a corresponding issue in PagerDuty to keep cross-functional teams aligned.

Try:

See all TOPdesk + PagerDuty integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

TOPdesk Explore TOPdesk →

Triggers

New ticket

Fires when a new ticket or incident is logged in TOPdesk.

Ticket updated

Fires when a ticket or incident is updated in TOPdesk.

New record

Fires when a new user, client or device record is added in TOPdesk.

Actions

Create ticket

Creates a ticket or incident in TOPdesk.

Update ticket

Updates an existing ticket or incident in TOPdesk.

Add note

Adds a note to a ticket in TOPdesk.

PagerDuty Explore PagerDuty →

Triggers

New alert

Fires when a monitor or check in PagerDuty raises an alert.

New or updated incident

Fires when an incident is opened or updated in PagerDuty.

Monitor state changed

Fires when a monitored site, service or alarm in PagerDuty changes state.

Actions

Create incident

Opens a new incident or alert in PagerDuty.

Acknowledge incident

Acknowledges an open incident in PagerDuty.

Resolve incident

Resolves an incident in PagerDuty.

Sync status updates between tracking systems When an issue status changes in PagerDuty, update the corresponding issue in TOPdesk so both platforms reflect current progress. See details

Auto-resolve linked issues upon deployment When a successful deployment is tracked in TOPdesk, automatically set the associated issue to resolved in PagerDuty. See details

See all TOPdesk + PagerDuty integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Mirror bug reports across engineering teams” between TOPdesk and PagerDuty?

Yes — describe it in the box above and Knit's Integrations Agent researches TOPdesk and PagerDuty's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why sync two different developer tools together?

Cross-team collaboration often requires mirroring issues or status changes from an internal tracker in TOPdesk over to a partner platform in PagerDuty.

Will resolving a bug in one platform automatically close it in the other?

Yes, updates like status changes or issue resolutions in TOPdesk can automatically update and resolve corresponding items in PagerDuty.