Log booking cancellations directly in CRM

When a booking is rescheduled or canceled in Chili Piper, automatically update the deal stage or log an activity in Totango.

Try:

See all Totango + Chili Piper integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Totango Explore Totango →

Triggers

New contact or lead

Fires when a new contact or lead is added to Totango.

Contact updated

Fires when a field on a contact changes in Totango.

Deal or record stage changed

Fires when a deal, case or record moves to a new stage in Totango.

Deal won

Fires when a deal is marked won in Totango.

Actions

Create or update contact

Creates or updates a contact in Totango.

Create deal

Creates a new deal in Totango.

Update record stage

Moves a deal or record to a new stage in Totango.

Log activity

Logs a call, email, or note against a record in Totango.

Chili Piper Explore Chili Piper →

Triggers

New booking made

Fires when a new booking or appointment is made in Chili Piper.

Booking rescheduled or canceled

Fires when a booking in Chili Piper is changed or canceled.

New customer

Fires when a new customer books for the first time in Chili Piper.

Actions

Create a booking

Creates a new booking or appointment in Chili Piper.

Cancel or reschedule a booking

Cancels or moves a booking in Chili Piper.

Create or update a customer

Creates or updates a customer record in Chili Piper.

Add the booking to a calendar

Adds a booking from Chili Piper to a connected calendar.

Create CRM contacts from new bookings When a customer makes a new booking in Chili Piper, automatically create or update their contact record in Totango. See details

Schedule sales calls for newly qualified leads When a deal stage changes in Totango, automatically create a booking in Chili Piper to block off time for a demonstration. See details

See all Totango + Chili Piper integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log booking cancellations directly in CRM” between Totango and Chili Piper?

Yes — describe it in the box above and Knit's Integrations Agent researches Totango and Chili Piper's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How do Totango and Chili Piper keep contact information synchronized?

When a new appointment is booked in Chili Piper, customer details automatically sync to create or update lead records inside Totango.

Can booking changes automatically update my pipeline in Totango?

Yes, when meetings are booked or updated in Chili Piper, relevant deal stages or activity logs in Totango update instantly.