Resolve customer tickets automatically when tasks complete
When an engineer marks a bug fix task as complete in Trello, update the status of the related support ticket in Freshdesk so support can notify the customer.
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Trello Explore Trello →
TriggersFires when a new task or card is created in Trello.
Fires when a task in Trello is marked complete.
Fires when a task's due date in Trello is coming up.
Fires when a comment is added to a task in Trello.
Creates a new task in Trello.
Updates a task's status or assignee in Trello.
Posts a comment on a task in Trello.
Moves a task in Trello to a different board or list.
Freshdesk Explore Freshdesk →
TriggersFires when a new support ticket is created in Freshdesk.
Fires when a ticket's status changes in Freshdesk.
Fires when a ticket in Freshdesk is assigned to an agent.
Fires when a ticket in Freshdesk breaches its response SLA.
Creates a new ticket in Freshdesk.
Updates a ticket's status in Freshdesk.
Assigns a ticket in Freshdesk to an agent.
Posts an internal or public comment on a ticket in Freshdesk.
More Trello + Freshdesk workflows
Convert escalated support tickets into development tasks
When a high-priority customer issue is logged in Freshdesk, create a matching task in Trello for product engineers to investigate.
See details
Flag SLA breaches on project management task boards
If a critical ticket breaches its resolution SLA in Freshdesk, post an urgent warning comment directly on the related task in Trello.
See details
See all Trello + Freshdesk integrations → · Browse the full workflow library →
Common questions
Can Knit build “Resolve customer tickets automatically when tasks complete” between Trello and Freshdesk?
Yes — describe it in the box above and Knit's Integrations Agent researches Trello and Freshdesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Project Management + Ticketing automation?
Creating a task in Trello whenever a ticket in Freshdesk is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Freshdesk.
Can status updates flow back to the original ticket?
Yes — when the linked task in Trello changes status, the Agent can post that update back onto the original ticket in Freshdesk automatically.