Log activity in CRM when customer tickets are created
When a new ticket is created in Trengo, automatically log activity in Bigin by Zoho so account managers stay informed of open customer issues.
See all Trengo + Bigin by Zoho integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Trengo Explore Trengo →
TriggersFires when a new support ticket or chat conversation starts in Trengo.
Fires when a ticket's status changes in Trengo.
Fires when a ticket in Trengo is assigned to an agent.
Fires when a ticket in Trengo breaches its response SLA.
Creates a new ticket in Trengo.
Updates a ticket's status in Trengo.
Assigns a ticket in Trengo to an agent.
Posts a reply or internal note on a ticket or conversation in Trengo.
Bigin by Zoho Explore Bigin by Zoho →
TriggersFires when a new contact or lead is added to Bigin by Zoho.
Fires when a field on a contact changes in Bigin by Zoho.
Fires when a deal, case or record moves to a new stage in Bigin by Zoho.
Fires when a deal is marked won in Bigin by Zoho.
Creates or updates a contact in Bigin by Zoho.
Creates a new deal in Bigin by Zoho.
Moves a deal or record to a new stage in Bigin by Zoho.
Logs a call, email, or note against a record in Bigin by Zoho.
More Trengo + Bigin by Zoho workflows
Open onboarding support tickets for newly closed deals
When a deal is won in Bigin by Zoho, automatically create a ticket in Trengo so support engineers can initiate customer onboarding.
See details
Update deal stages when critical support SLAs are breached
If an SLA is breached in Trengo, automatically update the deal stage in Bigin by Zoho to alert sales leaders of potential account risks.
See details
See all Trengo + Bigin by Zoho integrations → · Browse the full workflow library →
Common questions
Can Knit build “Log activity in CRM when customer tickets are created” between Trengo and Bigin by Zoho?
Yes — describe it in the box above and Knit's Integrations Agent researches Trengo and Bigin by Zoho's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What business advantages come from linking Bigin by Zoho and Trengo?
It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.
Can closing a deal automatically generate a ticket for customer success?
Yes, marking a deal as won in Bigin by Zoho can automatically generate a ticket in Trengo for implementation support.