Create support tickets for new client appointments
When a client schedules a new appointment in Cal.com, automatically open a detailed support ticket in Trengo so agents can prepare.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Trengo Explore Trengo →
TriggersFires when a new support ticket or chat conversation starts in Trengo.
Fires when a ticket's status changes in Trengo.
Fires when a ticket in Trengo is assigned to an agent.
Fires when a ticket in Trengo breaches its response SLA.
Creates a new ticket in Trengo.
Updates a ticket's status in Trengo.
Assigns a ticket in Trengo to an agent.
Posts a reply or internal note on a ticket or conversation in Trengo.
Cal.com Explore Cal.com →
TriggersFires when a new booking or appointment is made in Cal.com.
Fires when a booking in Cal.com is changed or canceled.
Fires when a new customer books for the first time in Cal.com.
Creates a new booking or appointment in Cal.com.
Cancels or moves a booking in Cal.com.
Creates or updates a customer record in Cal.com.
Adds a booking from Cal.com to a connected calendar.
More Trengo + Cal.com workflows
Update support ticket status when appointments change
When a meeting is rescheduled or canceled in Cal.com, add a comment and update the ticket status in Trengo to keep history current.
See details
Schedule followup appointments when tickets are resolved
When a customer support ticket status changes in Trengo, automatically add a consultation booking to the calendar in Cal.com.
See details
See all Trengo + Cal.com integrations → · Browse the full workflow library →
Common questions
Can Knit build “Create support tickets for new client appointments” between Trengo and Cal.com?
Yes — describe it in the box above and Knit's Integrations Agent researches Trengo and Cal.com's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting Cal.com and Trengo help customer support teams?
It ensures that appointment changes in Cal.com are instantly reflected as ticket updates in Trengo, keeping support agents aware of upcoming meetings.
Can support representatives schedule meetings through tickets?
Yes, when support issues in Trengo require direct phone or video support, representatives can generate or reschedule appointments in Cal.com automatically.