Initiate store account adjustments when tickets are resolved

When a support ticket status changes to resolved in Trengo, automatically send a custom API request to Digistore24 to update customer records or promotional access.

Try:

See all Trengo + Digistore24 integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Trengo Explore Trengo →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Trengo.

Ticket status changed

Fires when a ticket's status changes in Trengo.

Ticket assigned

Fires when a ticket in Trengo is assigned to an agent.

SLA breached

Fires when a ticket in Trengo breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Trengo.

Update ticket status

Updates a ticket's status in Trengo.

Assign ticket

Assigns a ticket in Trengo to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Trengo.

Digistore24 Explore Digistore24 →

Triggers

New order

Fires when a customer places a new order in Digistore24.

Order status changed

Fires when an order in Digistore24 is paid, fulfilled, refunded or disputed.

New customer

Fires when a new customer account is created in Digistore24.

Cart abandoned

Fires when a customer abandons their cart before completing checkout in Digistore24.

Actions

Create or update product

Creates or updates a product or listing in Digistore24.

Update order

Updates an order's status or fulfillment details in Digistore24.

Make a custom API request

Sends a custom API request to Digistore24 for actions not covered by a dedicated action.

Open support tickets for abandoned high-value carts When a customer abandons a high-value cart in Digistore24, automatically create a ticket in Trengo so a support agent can assist with checkout. See details

Create partner support tickets when affiliates earn commissions When an affiliate earns a milestone commission in Digistore24, automatically create and assign a VIP ticket in Trengo for financial verification and payout processing. See details

See all Trengo + Digistore24 integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Initiate store account adjustments when tickets are resolved” between Trengo and Digistore24?

Yes — describe it in the box above and Knit's Integrations Agent researches Trengo and Digistore24's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Digistore24 to Trengo help with abandoned carts?

When a high-value cart is abandoned in Digistore24, an automated support ticket is opened in Trengo so customer service reps can reach out and offer assistance.

Can support ticket resolutions update my ecommerce store?

Yes, when a support ticket status updates in Trengo, you can send custom requests to Digistore24 to adjust partner account settings or issue store credits.