Send urgent alerts for SLA breaches

When an SLA deadline is breached in Trengo, automatically send an urgent notification email to support managers via Gmail.

Try:

See all Trengo + Gmail integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Trengo Explore Trengo →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Trengo.

Ticket status changed

Fires when a ticket's status changes in Trengo.

Ticket assigned

Fires when a ticket in Trengo is assigned to an agent.

SLA breached

Fires when a ticket in Trengo breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Trengo.

Update ticket status

Updates a ticket's status in Trengo.

Assign ticket

Assigns a ticket in Trengo to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Trengo.

Gmail Explore Gmail →

Triggers

Email received

Fires when a new email arrives in Gmail.

Email sent

Fires when an email is sent from Gmail.

Email opened

Fires when a tracked email sent via Gmail is opened.

Email bounced

Fires when an email sent via Gmail bounces.

Actions

Send email

Sends an email via Gmail.

Create draft

Creates a draft email in Gmail.

Add label

Applies a label or folder to an email in Gmail.

Move to folder

Moves an email into a different folder in Gmail.

Convert customer emails into support tickets When a new customer email is received in Gmail, automatically create a tracking ticket in Trengo. See details

Notify customers when tickets are updated When a support ticket status changes in Trengo, automatically send a status update email to the submitter via Gmail. See details

See all Trengo + Gmail integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send urgent alerts for SLA breaches” between Trengo and Gmail?

Yes — describe it in the box above and Knit's Integrations Agent researches Trengo and Gmail's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Gmail and Trengo help customer support teams?

Support emails are converted into organized tickets automatically, while ticket updates send email replies to keep customers informed.

Can urgent ticket alerts be sent via email?

Yes, events like SLA breaches or ticket reassignments in Trengo can instantly send email alerts through Gmail.