When phone call ended in Trengo, sync it to WooCommerce.

When a call finishes in Trengo, attach call notes to the WooCommerce customer order.

Try:

See all Trengo + WooCommerce integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Trengo Explore Trengo →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Trengo.

Ticket status changed

Fires when a ticket's status changes in Trengo.

Ticket assigned

Fires when a ticket in Trengo is assigned to an agent.

SLA breached

Fires when a ticket in Trengo breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Trengo.

Update ticket status

Updates a ticket's status in Trengo.

Assign ticket

Assigns a ticket in Trengo to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Trengo.

WooCommerce Explore WooCommerce →

Triggers

New order

Fires when a customer places a new order in WooCommerce.

Order status changed

Fires when an order in WooCommerce is paid, fulfilled, refunded or disputed.

New customer

Fires when a new customer account is created in WooCommerce.

Cart abandoned

Fires when a customer abandons their cart before completing checkout in WooCommerce.

Actions

Create or update product

Creates or updates a product or listing in WooCommerce.

Update order

Updates an order's status or fulfillment details in WooCommerce.

Make a custom API request

Sends a custom API request to WooCommerce for actions not covered by a dedicated action.

Open support tickets for abandoned high-value carts When a customer abandons a high-value cart in WooCommerce, automatically create a ticket in Trengo so a support agent can assist with checkout. See details

Create partner support tickets when affiliates earn commissions When an affiliate earns a milestone commission in WooCommerce, automatically create and assign a VIP ticket in Trengo for financial verification and payout processing. See details

Initiate store account adjustments when tickets are resolved When a support ticket status changes to resolved in Trengo, automatically send a custom API request to WooCommerce to update customer records or promotional access. See details

See all Trengo + WooCommerce integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “When phone call ended in Trengo, sync it to WooCommerce.” between Trengo and WooCommerce?

Yes — describe it in the box above and Knit's Integrations Agent researches Trengo and WooCommerce's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting WooCommerce to Trengo help with abandoned carts?

When a high-value cart is abandoned in WooCommerce, an automated support ticket is opened in Trengo so customer service reps can reach out and offer assistance.

Can support ticket resolutions update my ecommerce store?

Yes, when a support ticket status updates in Trengo, you can send custom requests to WooCommerce to adjust partner account settings or issue store credits.