Twilio Carbon Voice

Twilio + Carbon Voice Integrations

Put Twilio + Carbon Voice to work with AI and enterprise-grade automation

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See the kind of workflows teams build with Twilio and Carbon Voice below — describe the exact one you want above and the Agent builds it on demand.

Twilio + Carbon Voice When an action item status changes in Carbon Voice, send a status alert SMS via Twilio.
Post missed call alerts to support channels When a missed call occurs in Twilio, automatically send a channel message in Carbon Voice with caller details so someone can follow up immediately. See details
Share call recordings in discussion channels When a call recording is ready in Twilio, automatically send a direct message in Carbon Voice containing the audio recording link for easy team review. See details
Send SMS updates from team channel messages When a message is posted in a broadcast channel in Carbon Voice, automatically send an SMS to relevant clients using Twilio. See details

Browse the full workflow library →

Looking to achieve something else with Twilio and Carbon Voice?

Just describe what you need — the Agent researches both APIs and builds the real automation on demand.

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Triggers & actions for Twilio and Carbon Voice

Everything Twilio and Carbon Voice can do inside a workflow — the triggers that start one and the actions that run when it fires.

Twilio Explore Twilio →

Twilio is a cloud communications platform that provides APIs for sending text messages, making voice calls, and handling messaging.

Triggers
New Phone Number

Triggers when you add a new phone number.

New Call

Triggers when a call is finished on your Twilio number.

New Recording

Triggers when a new recording is available on your account.

New SMS

Triggers when an SMS is sent to your Twilio number.

New Transcription

Triggers when a new transcription is available on your account.

New WhatsApp Message

Triggers when a WhatsApp message is sent to your Twilio number.

Actions
Call Phone

Call a number or numbers and say a message.

Send WhatsApp Message

Send a WhatsApp message to one or more recipients.

Send SMS

Send a SMS to a number or numbers.

API Request (Beta)

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

Carbon Voice Explore Carbon Voice →

Carbon Voice is a voice messaging and team communication app designed for sending asynchronous voice notes and text messages.

Triggers
New Action Item Created

Triggers when an action item is created.

Action Item Deleted

Triggers when an action item is deleted.

Action Item Status Changed

Triggers when an action item status changes.

Action Item Updated

Triggers when an action item is updated.

New AI Prompt Response Generated

Triggers when AI Prompt happened to a message(s).

New AI System Prompt Response Generated

Triggers when AI System Prompt happened to a message(s).

Actions
Add Link Attachments to Message

Add one or more link attachments to a Message.

Add Users to Conversation

Add one or more users to a Conversation. Add by Emails, User IDs, or Phones.

Create Action Item

Create an Action Item.

Create AI Prompt Response

Creates a new Ai response for given prompt and message(s).

Send Message to Conversation

Send a Message to specific Conversation.

Create Message Share Link

Create a share link for a message.

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Customer Stories

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A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
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Jayesh
Co-Founder, Scrut
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
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Poorvi
Product Manager, Onsurity
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
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Aditya
Product Lead, RazorpayXPayroll
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
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Rohit Singh
GM, Payoneer Workforce Management

#1 in Ease of Integrations

4.9 out of 5 stars

4.9 out of 5 stars on G2

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FAQ

Common questions about Twilio + Carbon Voice

Is there a pre-built Twilio + Carbon Voice automation?

Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Twilio and Carbon Voice's public API docs (or your own uploaded docs) and builds a working automation.

Does this require a pre-built Twilio or Carbon Voice connector?

No. The Agent works whether or not Twilio or Carbon Voice already has a pre-built connector in Knit's catalog — it researches the real API surface either way.

How long does it take to build?

Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does integrating Carbon Voice with Twilio help customer communication?

It brings incoming texts and missed calls from Twilio straight into Carbon Voice channels, so your team can respond instantly or review call recordings together.

Can team members send SMS messages to clients directly from Carbon Voice?

Yes, messages posted in specific Carbon Voice channels can automatically initiate outbound SMS or MMS messages through Twilio.

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