Umbraco + Freshdesk Integrations
Put Umbraco + Freshdesk to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Umbraco and Freshdesk
See the kind of workflows teams build with Umbraco and Freshdesk below — describe the exact one you want above and the Agent builds it on demand.
Umbraco + Freshdesk
Create support tickets in Freshdesk when new content or form events trigger in Umbraco.
Convert website forms into support tickets
When a contact or support form is submitted in Umbraco, automatically create a structured ticket in Freshdesk for agent assignment.
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Publish service advisories when tickets escalate
When a high-priority ticket is created in Freshdesk, automatically publish a status page update in Umbraco to notify website visitors.
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Update help center content from ticket resolutions
When a ticket status changes to resolved in Freshdesk, automatically update the corresponding support content item in Umbraco with recent details.
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Browse the full workflow library →
Looking to achieve something else with Umbraco and Freshdesk?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Umbraco and Freshdesk
Everything Umbraco and Freshdesk can do inside a workflow — the triggers that start one and the actions that run when it fires.
Umbraco Explore Umbraco →
An open-source ASP.NET content management system designed for building and managing flexible websites and web applications.
TriggersTriggers when a new content has been published.
Triggers when a form is submitted.
Freshdesk Explore Freshdesk →
Freshdesk is a cloud-based customer support platform featuring multichannel ticketing, self-service portals, and automated helpdesk workflows.
TriggersTriggers when there is a new ticket is created in Freshdesk.
Triggers when a new customer is created.
Triggers when a Note is added to a Ticket.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Add Private or Public notes to a Freshdesk Support Ticket.
Allows you to create a Company entry in Freshdesk.
Creates a Forum under a Category.
Creates a Forum Category.
Create a new Forum Topic on Freshdesk Forums.
Create a ticket in Freshdesk for your domain.
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Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Umbraco + Freshdesk
Is there a pre-built Umbraco + Freshdesk automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Umbraco and Freshdesk's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Umbraco or Freshdesk connector?
No. The Agent works whether or not Umbraco or Freshdesk already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting CMS forms to a ticketing tool improve customer support?
Web form submissions instantly generate structured support tickets, ensuring inquiries are routed and assigned without delay.
Can knowledge base updates in a CMS reflect recent tickets?
Yes, resolving common tickets or updating ticket details can automatically create or update content across site help pages.