Auto-reply to inbound text messages with AI
When an incoming text message arrives in Upcall, use Token Metrics to generate an intelligent answer and send it back to the customer.
See all Upcall + Token Metrics integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Upcall Explore Upcall →
TriggersFires when a new text message is received in Upcall.
Fires when a new call comes in or out through Upcall.
Fires when a call is missed in Upcall.
Fires when a call recording finishes processing in Upcall.
Sends a text message through Upcall.
Starts an outbound call via Upcall.
Creates or updates a contact in Upcall.
Sends a recorded voice message via Upcall.
Token Metrics Explore Token Metrics →
TriggersFires when Token Metrics generates a response to a prompt.
Fires when a request to Token Metrics errors or times out.
Fires when a fine-tuning job in Token Metrics finishes.
Sends a prompt to Token Metrics and returns the model's response.
Uses Token Metrics to summarize a block of text.
Uses Token Metrics to classify or extract structured data from text.
More Upcall + Token Metrics workflows
Summarize call recordings automatically
When a new call recording becomes available in Upcall, pass the transcript to Token Metrics to extract key takeaways and summary points.
See details
Send urgent text alerts on failed model runs
When a model run fails in Token Metrics, instantly send a text message via Upcall to notify the engineering team.
See details
See all Upcall + Token Metrics integrations → · Browse the full workflow library →
Common questions
Can Knit build “Auto-reply to inbound text messages with AI” between Upcall and Token Metrics?
Yes — describe it in the box above and Knit's Integrations Agent researches Upcall and Token Metrics's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How can AI enhance automated SMS responses?
When customers text your business, Token Metrics can process the incoming message, extract key insights, or generate an intelligent reply, which Upcall then sends directly back to the customer.
Can I get text alerts when an AI job encounters an error?
Yes, whenever a run fails in Token Metrics, an automated alert can be dispatched through Upcall so your team can investigate immediately.