Send confirmation emails after chat handoffs

When a chatbot conversation in Userbot is handed off to a live agent, send a transactional email via Sarbacane Engage to keep the customer informed.

Try:

See all Userbot + Sarbacane Engage integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Userbot Explore Userbot →

Triggers

New conversation started

Fires when a new chat or conversation begins in Userbot.

Lead captured in chat

Fires when Userbot captures a lead during a conversation.

Conversation handed off

Fires when Userbot escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through Userbot.

Generate an answer

Asks Userbot a question against its knowledge base and returns the answer.

Summarize a conversation

Uses Userbot to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an Userbot conversation.

Sarbacane Engage Explore Sarbacane Engage →

Triggers

New subscriber added

Fires when a new subscriber is added in Sarbacane Engage.

Subscriber unsubscribed

Fires when a contact unsubscribes in Sarbacane Engage.

Email opened or clicked

Fires when a subscriber opens or clicks a campaign in Sarbacane Engage.

Actions

Add or update a subscriber

Creates or updates a subscriber in Sarbacane Engage.

Unsubscribe a contact

Unsubscribes a contact in Sarbacane Engage.

Add a subscriber to a list

Adds a subscriber to a list or segment in Sarbacane Engage.

Send a transactional email

Sends a one-off transactional email via Sarbacane Engage.

Add captured chat leads to an email subscriber list When a visitor provides their contact info during a conversation in Userbot, automatically add them as a subscriber in Sarbacane Engage. See details

Message contacts when they click a marketing email When a subscriber clicks a link in an email campaign from Sarbacane Engage, automatically send them a personalized chat message in Userbot. See details

See all Userbot + Sarbacane Engage integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send confirmation emails after chat handoffs” between Userbot and Sarbacane Engage?

Yes — describe it in the box above and Knit's Integrations Agent researches Userbot and Sarbacane Engage's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Userbot with Sarbacane Engage help grow my email list?

When prospective customers share their details with your chatbot in Userbot, their contact information is automatically added to subscriber lists in Sarbacane Engage.

Can marketing email activity prompt messages in Userbot?

Yes, when subscribers open or click specific links in Sarbacane Engage, you can automatically send a follow-up chat message through Userbot.