Process incoming text messages with AI

When a customer sends an SMS to Twilio, run an agent in Vapi to analyze the inquiry and generate an appropriate response.

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See all Vapi + Twilio integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Vapi Explore Vapi →

Triggers

Agent run completed

Fires when an Vapi agent finishes a task or run.

Call or conversation completed

Fires when an Vapi agent finishes a call or conversation.

Lead qualified by agent

Fires when an Vapi agent marks a lead qualified.

Actions

Run an agent or tool

Triggers an Vapi agent or tool with a set of inputs.

Start an outbound call

Has an Vapi agent place an outbound call.

Add a lead to a campaign

Adds a lead to an outreach campaign in Vapi.

Twilio Explore Twilio →

Triggers

New inbound SMS

Fires when a new text message is received in Twilio.

New call

Fires when a new call comes in or out through Twilio.

Missed call

Fires when a call is missed in Twilio.

Call recording ready

Fires when a call recording finishes processing in Twilio.

Actions

Send an SMS or MMS

Sends a text message through Twilio.

Place an outbound call

Starts an outbound call via Twilio.

Create or update a contact

Creates or updates a contact in Twilio.

Send a voice message

Sends a recorded voice message via Twilio.

Text newly qualified leads automatically When Vapi successfully qualifies a prospect, instantly send them a personalized text message through Twilio to schedule next steps. See details

Save conversation outcomes to phone contact records After an AI conversation finishes in Vapi, automatically update the corresponding contact details in Twilio with key notes from the call. See details

See all Vapi + Twilio integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Process incoming text messages with AI” between Vapi and Twilio?

Yes — describe it in the box above and Knit's Integrations Agent researches Vapi and Twilio's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What are the benefits of integrating Vapi with Twilio?

Linking Vapi and Twilio allows you to automate phone calls and SMS messaging based on AI interactions, ensuring prospects receive immediate touchpoints.

Can AI agents handle responses to incoming text messages?

Yes, when an inbound text arrives in Twilio, Vapi can evaluate the message and run automated follow-up steps immediately.