Send follow-up communications upon ticket resolution
When a support ticket status changes to solved in Drift, update the contact profile in Vextras and add them to a customer satisfaction sequence.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Vextras Explore Vextras →
TriggersFires when a new lead or contact is captured in Vextras.
Fires when a contact enters an automation in Vextras.
Fires when a field on a contact changes in Vextras.
Fires when a contact unsubscribes in Vextras.
Creates or updates a contact in Vextras.
Adds a contact to a workflow or campaign in Vextras.
Sends an email or message to a contact via Vextras.
Changes a contact's tags in Vextras.
Drift Explore Drift →
TriggersFires when a new support ticket is created in Drift.
Fires when a ticket's status changes in Drift.
Fires when a ticket in Drift is assigned to an agent.
Fires when a ticket in Drift breaches its response SLA.
Creates a new ticket in Drift.
Updates a ticket's status in Drift.
Assigns a ticket in Drift to an agent.
Posts an internal or public comment on a ticket in Drift.
More Vextras + Drift workflows
Pause marketing messages when critical support tickets open
When a new support ticket is created in Drift, automatically apply a temporary hold tag to the contact in Vextras.
See details
Create support tickets for unengaged or unsubscribed leads
When a lead unsubscribes in Vextras, automatically create a ticket in Drift for an account manager to investigate potential churn.
See details
See all Vextras + Drift integrations → · Browse the full workflow library →
Common questions
Can Knit build “Send follow-up communications upon ticket resolution” between Vextras and Drift?
Yes — describe it in the box above and Knit's Integrations Agent researches Vextras and Drift's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can support team members manage marketing messaging when an SLA is breached?
Yes, when an SLA breach occurs in Drift, a tag can be applied in Vextras to pause marketing emails until the issue is resolved.
Can customer marketing unsubscribes update open support tickets?
Yes, when a contact unsubscribes in Vextras, a comment can be automatically added to open tickets in Drift to keep support agents informed.