Run AI agents upon receiving customer emails

When a new email is received in Connect 365, VideoDB automatically runs an agent or tool to process the message and extract key insights.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

VideoDB Explore VideoDB →

Triggers

Agent run completed

Fires when an VideoDB agent finishes a task or run.

Call or conversation completed

Fires when an VideoDB agent finishes a call or conversation.

Lead qualified by agent

Fires when an VideoDB agent marks a lead qualified.

Actions

Run an agent or tool

Triggers an VideoDB agent or tool with a set of inputs.

Start an outbound call

Has an VideoDB agent place an outbound call.

Add a lead to a campaign

Adds a lead to an outreach campaign in VideoDB.

Connect 365 Explore Connect 365 →

Triggers

Email received

Fires when a new email arrives in Connect 365.

Email sent

Fires when an email is sent from Connect 365.

Email opened

Fires when a tracked email sent via Connect 365 is opened.

Email bounced

Fires when an email sent via Connect 365 bounces.

Actions

Send email

Sends an email via Connect 365.

Create draft

Creates a draft email in Connect 365.

Add label

Applies a label or folder to an email in Connect 365.

Move to folder

Moves an email into a different folder in Connect 365.

Draft follow-up emails after completed agent calls When a call or conversation is completed in VideoDB, Connect 365 automatically creates an email draft summarizing the discussion for the recipient. See details

Send emails to qualified leads automatically When a lead is qualified by an agent in VideoDB, Connect 365 automatically sends a pre-formatted confirmation email and applies an organizational label. See details

See all VideoDB + Connect 365 integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Run AI agents upon receiving customer emails” between VideoDB and Connect 365?

Yes — describe it in the box above and Knit's Integrations Agent researches VideoDB and Connect 365's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How do VideoDB and Connect 365 work together for inbox management?

Incoming emails in Connect 365 can lead AI agents to process inquiries and create draft responses, while AI agent milestones can dispatch emails automatically.

Can email engagement initiate AI agent activity?

Yes, when an email is received or opened in Connect 365, VideoDB can execute an AI agent or initiate an outbound phone call.