Draft customer update emails when team tasks are assigned
When a task is assigned in Viva Connections, automatically create an email draft in Gmail to communicate next steps to clients.
See all Viva Connections + Gmail integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Viva Connections Explore Viva Connections →
TriggersFires when a new post or update is shared in Viva Connections.
Fires when someone comments on or reviews an item in Viva Connections.
Fires when a task is assigned to someone in Viva Connections.
Posts an update or announcement in Viva Connections.
Creates a new task in Viva Connections.
Creates a new project or workspace in Viva Connections.
Shares a file or folder in Viva Connections.
Gmail Explore Gmail →
TriggersFires when a new email arrives in Gmail.
Fires when an email is sent from Gmail.
Fires when a tracked email sent via Gmail is opened.
Fires when an email sent via Gmail bounces.
Sends an email via Gmail.
Creates a draft email in Gmail.
Applies a label or folder to an email in Gmail.
Moves an email into a different folder in Gmail.
More Viva Connections + Gmail workflows
Convert important incoming emails into team tasks
When an email is received in Gmail, create a task in Viva Connections so team members can collaborate on a response.
See details
Post team updates when outbound emails bounce
When a sent email bounces in Gmail, automatically post an update in Viva Connections so the team can verify the client's contact info.
See details
See all Viva Connections + Gmail integrations → · Browse the full workflow library →
Common questions
Can Knit build “Draft customer update emails when team tasks are assigned” between Viva Connections and Gmail?
Yes — describe it in the box above and Knit's Integrations Agent researches Viva Connections and Gmail's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can incoming emails in Gmail automatically create tasks in Viva Connections?
Yes, when a new email is received in Gmail, a matching task or project update can be created in Viva Connections for your team to handle.
How can team updates in Viva Connections generate email drafts in Gmail?
When new posts, comments, or assigned tasks occur in Viva Connections, Gmail can automatically create email drafts or send updates to external stakeholders.