Send follow-up emails to new chat leads

When a lead is captured by Voiceflow, automatically send a welcome and follow-up email from Connect 365 to continue the conversation.

Try:

See all Voiceflow + Connect 365 integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Voiceflow Explore Voiceflow →

Triggers

New conversation started

Fires when a new chat or conversation begins in Voiceflow.

Lead captured in chat

Fires when Voiceflow captures a lead during a conversation.

Conversation handed off

Fires when Voiceflow escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through Voiceflow.

Generate an answer

Asks Voiceflow a question against its knowledge base and returns the answer.

Summarize a conversation

Uses Voiceflow to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an Voiceflow conversation.

Connect 365 Explore Connect 365 →

Triggers

Email received

Fires when a new email arrives in Connect 365.

Email sent

Fires when an email is sent from Connect 365.

Email opened

Fires when a tracked email sent via Connect 365 is opened.

Email bounced

Fires when an email sent via Connect 365 bounces.

Actions

Send email

Sends an email via Connect 365.

Create draft

Creates a draft email in Connect 365.

Add label

Applies a label or folder to an email in Connect 365.

Move to folder

Moves an email into a different folder in Connect 365.

Draft email responses when chat conversation is handed off When a customer chat is handed off in Voiceflow, automatically generate a draft email in Connect 365 with conversation details ready for rep review. See details

Generate bot summaries and support tickets from incoming emails When a new customer email is received in Connect 365, send the text to Voiceflow to generate an automated answer or open a support ticket. See details

See all Voiceflow + Connect 365 integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send follow-up emails to new chat leads” between Voiceflow and Connect 365?

Yes — describe it in the box above and Knit's Integrations Agent researches Voiceflow and Connect 365's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How do Voiceflow and Connect 365 work together?

Connecting them bridges live website chat and email, letting you email chat leads, save conversation context, and generate AI draft responses for incoming emails.

Can chat transcripts from Voiceflow be sent automatically via email?

Yes, when leads or support conversations end in Voiceflow, summary emails or follow-up drafts can be created automatically in Connect 365.