Send an SMS alert when an SLA is breached

When a ticket breaches its resolution SLA in Trengo, automatically send an urgent SMS or voice alert via Vybit Notifications to notify the on-call lead.

Try:

See all Vybit Notifications + Trengo integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Vybit Notifications Explore Vybit Notifications →

Triggers

New notification received

Fires when a new alert or notification is created in Vybit Notifications.

Notification acknowledged

Fires when someone acknowledges an alert in Vybit Notifications.

Actions

Send a push notification

Sends a push notification through Vybit Notifications.

Send an SMS or voice alert

Sends an SMS or voice notification via Vybit Notifications.

Schedule a reminder

Schedules a reminder notification in Vybit Notifications.

Trengo Explore Trengo →

Triggers

New ticket created

Fires when a new support ticket is created in Trengo.

Ticket status changed

Fires when a ticket's status changes in Trengo.

Ticket assigned

Fires when a ticket in Trengo is assigned to an agent.

SLA breached

Fires when a ticket in Trengo breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Trengo.

Update ticket status

Updates a ticket's status in Trengo.

Assign ticket

Assigns a ticket in Trengo to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Trengo.

Automatically convert system notifications into support tickets When a new alert is received in Vybit Notifications, automatically open a new issue ticket in Trengo so the support team can track and resolve it. See details

Notify team members when a ticket is assigned When a ticket is assigned to an agent in Trengo, send an instant push notification through Vybit Notifications to alert the team member immediately. See details

See all Vybit Notifications + Trengo integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Send an SMS alert when an SLA is breached” between Vybit Notifications and Trengo?

Yes — describe it in the box above and Knit's Integrations Agent researches Vybit Notifications and Trengo's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Vybit Notifications and Trengo improve incident response times?

By turning critical system notifications directly into support tickets and broadcasting immediate SMS or push alerts when SLAs are breached, teams can resolve urgent issues faster.

Can ticket updates in Trengo alert technicians on their mobile devices?

Yes, whenever a high-priority ticket is created or assigned, Vybit Notifications can instantly send a push notification or voice call to the on-call team member.