Way We Do + Zendesk Integrations
Put Way We Do + Zendesk to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Way We Do and Zendesk
See the kind of workflows teams build with Way We Do and Zendesk below — describe the exact one you want above and the Agent builds it on demand.
Way We Do + Zendesk
When new tickets arrive in Zendesk, start checklist instances and add comments in Way We Do.
Convert escalated support tickets into development tasks
When a high-priority customer issue is logged in Zendesk, create a matching task in Way We Do for product engineers to investigate.
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Resolve customer tickets automatically when tasks complete
When an engineer marks a bug fix task as complete in Way We Do, update the status of the related support ticket in Zendesk so support can notify the customer.
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Flag SLA breaches on project management task boards
If a critical ticket breaches its resolution SLA in Zendesk, post an urgent warning comment directly on the related task in Way We Do.
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Browse the full workflow library →
Looking to achieve something else with Way We Do and Zendesk?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Way We Do and Zendesk
Everything Way We Do and Zendesk can do inside a workflow — the triggers that start one and the actions that run when it fires.
Way We Do Explore Way We Do →
Way We Do is a cloud-based business process management software that transforms standard operating procedures into active team workflows and tasks.
TriggersTriggers when a checklist step is completed.
Triggers when a new comment is added to a checklist.
Triggers when a checklist instance is started.
Triggers when a checklist is finished.
Triggers when a procedure has been accepted.
Triggers when a supervisor is invited for signoff.
Add collaborators or collaborator roles to a checklist instance.
Adds a new comment to an Activated Checklist Instance step.
Mark a specific step in a checklist instance as complete.
Starts a checklist instance for a user.
Creates and invites a new user.
Zendesk Explore Zendesk →
Zendesk is a customer service platform that provides ticketing, customer support messaging, and help desk tools for managing customer inquiries.
TriggersTriggers when a new group is created.
Triggers when a new tag is added to a ticket.
Triggers when a new ticket is added to a view.
Triggers when a new ticket is created. Optionally select an organization.
Triggers when a one or more tags are added to a user.
Triggers when a new organization is created.
Deletes the user and associated records from the account.
Create a new organization.
Remove one or more tags from an existing ticket.
Create a new ticket.
Attach a file to an existing ticket.
Add a Comment to an existing Ticket.
Other Project Management apps on Knit
Explore more Project Management integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
10,000ft
A high-level resource management and project planning software designed to help businesses manage team capacity and project forecasts.
ActiveCollab
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Acute
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adam.ai
A meeting intelligence platform that helps teams organize meeting agendas, record key decisions, and manage actionable project tasks.
Agiled
An all-in-one business management platform offering project planning, client management, invoicing, time tracking, and HR management.
Aha!
A product roadmap and strategic planning software that helps product teams outline strategy, capture ideas, and manage feature releases.
airfocus
airfocus is product strategy and project management software that helps teams prioritize tasks and build visual product roadmaps.
Aisle Planner
Aisle Planner is an event management and design suite built specifically for wedding coordinators and event planning professionals.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Way We Do + Zendesk
Is there a pre-built Way We Do + Zendesk automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Way We Do and Zendesk's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Way We Do or Zendesk connector?
No. The Agent works whether or not Way We Do or Zendesk already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Project Management + Ticketing automation?
Creating a task in Way We Do whenever a ticket in Zendesk is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Zendesk.
Can status updates flow back to the original ticket?
Yes — when the linked task in Way We Do changes status, the Agent can post that update back onto the original ticket in Zendesk automatically.