Send text alerts for direct social media mentions
When a new mention or comment is published on Instagram for Business, automatically send an SMS or MMS using WhatsApp Business so your support team never misses an inquiry.
See all WhatsApp Business + Instagram for Business integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
WhatsApp Business Explore WhatsApp Business →
TriggersFires when a new text message is received in WhatsApp Business.
Fires when a new call comes in or out through WhatsApp Business.
Fires when a call is missed in WhatsApp Business.
Fires when a call recording finishes processing in WhatsApp Business.
Sends a text message through WhatsApp Business.
Starts an outbound call via WhatsApp Business.
Creates or updates a contact in WhatsApp Business.
Sends a recorded voice message via WhatsApp Business.
Instagram for Business Explore Instagram for Business →
TriggersFires when a scheduled post goes live in Instagram for Business.
Fires when a post fails to publish in Instagram for Business.
Fires when your brand is mentioned or a post gets a comment in Instagram for Business.
Creates a post in Instagram for Business or adds it to the schedule.
Adds a post to the publishing queue in Instagram for Business.
Posts a reply to a comment in Instagram for Business.
More WhatsApp Business + Instagram for Business workflows
Queue social posts based on popular text inquiries
When a new inbound SMS is received in WhatsApp Business, automatically add a post to the queue in Instagram for Business to address trending topics publicly.
See details
Create phone contacts from social media interactions
When a user leaves a new mention or comment in Instagram for Business, automatically create or update a contact in WhatsApp Business to continue the conversation via text.
See details
See all WhatsApp Business + Instagram for Business integrations → · Browse the full workflow library →
Common questions
Can Knit build “Send text alerts for direct social media mentions” between WhatsApp Business and Instagram for Business?
Yes — describe it in the box above and Knit's Integrations Agent researches WhatsApp Business and Instagram for Business's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting WhatsApp Business to Instagram for Business improve customer response times?
You can automatically send a text alert in WhatsApp Business whenever a customer leaves an urgent mention or comment on Instagram for Business.
Can I collect contacts from social channels into my phone messaging system?
Yes, public interactions such as comments in Instagram for Business can automatically create or update a contact record in WhatsApp Business.