Log inbound calls and missed calls in CRM

When an inbound call or missed call occurs in WhatsApp Business, automatically log the activity on the contact's record in Kylas.

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See all WhatsApp Business + Kylas integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

WhatsApp Business Explore WhatsApp Business →

Triggers

New inbound SMS

Fires when a new text message is received in WhatsApp Business.

New call

Fires when a new call comes in or out through WhatsApp Business.

Missed call

Fires when a call is missed in WhatsApp Business.

Call recording ready

Fires when a call recording finishes processing in WhatsApp Business.

Actions

Send an SMS or MMS

Sends a text message through WhatsApp Business.

Place an outbound call

Starts an outbound call via WhatsApp Business.

Create or update a contact

Creates or updates a contact in WhatsApp Business.

Send a voice message

Sends a recorded voice message via WhatsApp Business.

Kylas Explore Kylas →

Triggers

New lead created

Fires when a new lead or contact is created in Kylas.

Deal stage changed

Fires when a deal moves to a new stage in Kylas.

Deal won

Fires when a deal is marked won in Kylas.

Contact updated

Fires when a field on a contact changes in Kylas.

Actions

Create or update contact

Creates or updates a contact in Kylas.

Create deal

Creates a new deal in Kylas.

Update deal stage

Moves a deal to a new stage in Kylas.

Log activity

Logs a call, email, or note against a record in Kylas.

Send text messages to newly created leads When a new lead is created in Kylas, automatically send a welcome SMS via WhatsApp Business to establish immediate contact. See details

Dispatch text confirmations on won deals When a deal is won in Kylas, send an automated SMS via WhatsApp Business to confirm details with the client. See details

See all WhatsApp Business + Kylas integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log inbound calls and missed calls in CRM” between WhatsApp Business and Kylas?

Yes — describe it in the box above and Knit's Integrations Agent researches WhatsApp Business and Kylas's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Kylas and WhatsApp Business help track phone communications?

Inbound calls, text messages, and missed calls handled in WhatsApp Business can automatically log activities or update lead profiles directly inside Kylas.

Can I automate text message follow-ups when deal stages change?

Yes, updating a deal stage in Kylas can prompt WhatsApp Business to send an automated SMS confirmation or message to the client.