WhatsApp Business + Microsoft Outlook Integrations
Put WhatsApp Business + Microsoft Outlook to work with AI and enterprise-grade automation
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Workflows you can build between WhatsApp Business and Microsoft Outlook
See the kind of workflows teams build with WhatsApp Business and Microsoft Outlook below — describe the exact one you want above and the Agent builds it on demand.
WhatsApp Business + Microsoft Outlook
When message status updates in WhatsApp Business, dispatch updates via Microsoft Outlook.
Send SMS alerts when emails bounce
When an urgent email bounces in Microsoft Outlook, automatically send a text message via WhatsApp Business to request updated contact details.
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Send email summaries for missed phone calls
When a call is missed in WhatsApp Business, send an email alert in Microsoft Outlook so your team can quickly follow up.
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Create draft follow-up emails when text messages arrive
When a customer sends a new inbound text in WhatsApp Business, automatically create a labeled email draft in Microsoft Outlook for formal response.
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Browse the full workflow library →
Looking to achieve something else with WhatsApp Business and Microsoft Outlook?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for WhatsApp Business and Microsoft Outlook
Everything WhatsApp Business and Microsoft Outlook can do inside a workflow — the triggers that start one and the actions that run when it fires.
WhatsApp Business Explore WhatsApp Business →
A messaging platform designed for businesses to communicate with customers through chat, automated replies, and updates.
TriggersTriggers when a message you sent changes status (sent, delivered, read, or failed).
Triggers when a customer sends a message to your WhatsApp Business phone number. Note: the test step shows a static placeholder record because WhatsApp's API does not expose message history. Real messages will only appear in Zap runs after the Zap is turned on and a customer sends a new message.
Send a freeform text message to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. Important: A successful response does NOT guarantee delivery. Use the "Message Status Updated" trigger to track delivery status.
Send a media message (document, image, video, or audio) to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. Important: A successful response does NOT guarantee delivery. Use the "Message Status Updated" trigger to track delivery status.
Sends a template message to a WhatsApp user.
Microsoft Outlook Explore Microsoft Outlook →
Microsoft Outlook is a personal information manager that integrates email, calendar, contact management, and task scheduling features.
TriggersTriggers at a specified time before an event in your calendar starts.
Triggers when an event is cancelled.
Triggers when an organizer cancels an event, for which the connected user is an attendee, on the selected calendar. In contrast to the instant Cancelled Calendar Event, this trigger also works with shared and delegated calendars.
Triggers when there is a new attachment.
Triggers when a new event is created in your calendar.
Triggers when a new contact is added to your account
Adds attendees to a calendar event.
Sets the categories applied to an email.
Adds a user to a distribution list or group. Only available in Microsoft 365 Business accounts that have organizational directories.
Create a duplicate of an email in a different folder.
Create an event in the calendar of your choice.
Creates a new contact.
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Customer Stories
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Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about WhatsApp Business + Microsoft Outlook
Is there a pre-built WhatsApp Business + Microsoft Outlook automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches WhatsApp Business and Microsoft Outlook's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built WhatsApp Business or Microsoft Outlook connector?
No. The Agent works whether or not WhatsApp Business or Microsoft Outlook already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why combine Microsoft Outlook and WhatsApp Business?
Combining email and SMS ensures critical messages get seen promptly by switching channels if an email bounces or a call is missed.
Can an incoming call generate an email?
Yes, missed calls or available voice recordings in WhatsApp Business can automatically generate email notifications or drafts in Microsoft Outlook.