WhatsApp Business WOZTELL

WhatsApp Business + WOZTELL Integrations

Put WhatsApp Business + WOZTELL to work with AI and enterprise-grade automation

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See the kind of workflows teams build with WhatsApp Business and WOZTELL below — describe the exact one you want above and the Agent builds it on demand.

WhatsApp Business + WOZTELL When a new webchat message is received in WOZTELL, route message details to WhatsApp Business.
Post missed call alerts to support channels When a missed call occurs in WhatsApp Business, automatically send a channel message in WOZTELL with caller details so someone can follow up immediately. See details
Share call recordings in discussion channels When a call recording is ready in WhatsApp Business, automatically send a direct message in WOZTELL containing the audio recording link for easy team review. See details
Send SMS updates from team channel messages When a message is posted in a broadcast channel in WOZTELL, automatically send an SMS to relevant clients using WhatsApp Business. See details

Browse the full workflow library →

Looking to achieve something else with WhatsApp Business and WOZTELL?

Just describe what you need — the Agent researches both APIs and builds the real automation on demand.

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Triggers & actions for WhatsApp Business and WOZTELL

Everything WhatsApp Business and WOZTELL can do inside a workflow — the triggers that start one and the actions that run when it fires.

WhatsApp Business Explore WhatsApp Business →

A messaging platform designed for businesses to communicate with customers through chat, automated replies, and updates.

Triggers
Message Status Updated

Triggers when a message you sent changes status (sent, delivered, read, or failed).

New Message Received

Triggers when a customer sends a message to your WhatsApp Business phone number. Note: the test step shows a static placeholder record because WhatsApp's API does not expose message history. Real messages will only appear in Zap runs after the Zap is turned on and a customer sends a new message.

Actions
Send Freeform Message

Send a freeform text message to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. Important: A successful response does NOT guarantee delivery. Use the "Message Status Updated" trigger to track delivery status.

Send Media Message

Send a media message (document, image, video, or audio) to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. Important: A successful response does NOT guarantee delivery. Use the "Message Status Updated" trigger to track delivery status.

Send Template Message

Sends a template message to a WhatsApp user.

WOZTELL Explore WOZTELL →

WOZTELL is a conversational messaging platform that enables businesses to automate customer communications on messaging channels like WhatsApp.

Triggers
New Facebook Message

Triggers when a Facebook message is received or send from the mentioned Facebook page (WOZTELL Platform Channel).

New Instagram Message

Triggers when a Instagram message is received or send from the mentioned Instagram account (WOZTELL Platform Channel).

New Webchat Message

Triggers when a Webchat message is received or send from the mentioned Webchat (WOZTELL Platform Channel).

New WhatsApp Message

Triggers when a WhatsApp message is received or send from the mentioned WhatsApp phone number (WOZTELL Platform Channel).

Actions
Manage Member LiveChat

Function used to turn on or off the liveChat on the selected member of the WOZTELL platform.

Redirect Member to a Node

You can use this action to redirect a member to concrete node of chatbot

Send Facebook Session Message

You can use this action to send Facebook session messages

Send Instagram Session Message

You can use this action to send Instagram sessions messages

Send WebChat Session Message

Use this action to send session messages on WebChat

Send WhatsApp Session Message

Sends a Session Message via WhatsApp. Your customer receive this message if they contact you on the previous 24 hours. You can send the following WhatsApp message types: text, image, video, audio, file, sticker, contact, location, reply buttons or list.

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FAQ

Common questions about WhatsApp Business + WOZTELL

Is there a pre-built WhatsApp Business + WOZTELL automation?

Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches WhatsApp Business and WOZTELL's public API docs (or your own uploaded docs) and builds a working automation.

Does this require a pre-built WhatsApp Business or WOZTELL connector?

No. The Agent works whether or not WhatsApp Business or WOZTELL already has a pre-built connector in Knit's catalog — it researches the real API surface either way.

How long does it take to build?

Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does integrating WOZTELL with WhatsApp Business help customer communication?

It brings incoming texts and missed calls from WhatsApp Business straight into WOZTELL channels, so your team can respond instantly or review call recordings together.

Can team members send SMS messages to clients directly from WOZTELL?

Yes, messages posted in specific WOZTELL channels can automatically initiate outbound SMS or MMS messages through WhatsApp Business.

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