Wootric by InMoment Zendesk

Wootric by InMoment + Zendesk Integrations, Built by an AI Agent

Put Wootric by InMoment + Zendesk to work with AI and enterprise-grade automation

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See the kind of workflows teams build with Wootric by InMoment and Zendesk below — describe the exact one you want above and the Agent builds it on demand.

Wootric by InMoment + Zendesk When a low Wootric score response is submitted, automatically create a support ticket in Zendesk. See details
Generate support tickets from form responses When a customer submits a web form in Wootric by InMoment, automatically create a detailed support ticket in Zendesk for team review. See details
Add respondents to follow-up surveys when tickets close When a ticket status is updated to resolved in Zendesk, add the customer as a respondent in Wootric by InMoment to send a satisfaction survey. See details
Attach survey updates as comments on open tickets When a customer updates an existing survey response in Wootric by InMoment, automatically post the new feedback as a comment on their ticket in Zendesk. See details

Browse the full workflow library →

Looking to achieve something else with Wootric by InMoment and Zendesk?

Just describe what you need — the Agent researches both APIs and builds the real automation on demand.

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Triggers & actions for Wootric by InMoment and Zendesk

Everything Wootric by InMoment and Zendesk can do inside a workflow — the triggers that start one and the actions that run when it fires.

Wootric by InMoment Explore Wootric by InMoment →

A customer feedback management platform that uses in-app micro-surveys to measure NPS, CSAT, and CES metrics.

Triggers
Detractor Response

Triggers when a new response is created with a low NPS score (0-6), low CSAT score (1-2) or low CES score (1-3).

Promoter Response

Triggers when a new response is created with an NPS high score (9-10), CSAT high score (4-5) or CES high score (6-7).

New Response

Triggers when a new survey response is submitted.

Actions
Create End User

Creates a new end user.

Zendesk Explore Zendesk →

Zendesk is a customer service platform that provides ticketing, customer support messaging, and help desk tools for managing customer inquiries.

Triggers
New Group

Triggers when a new group is created.

New Tag Added to Ticket

Triggers when a new tag is added to a ticket.

New Comment on Ticket

Triggers when a comment is added to a ticket.

New Ticket in View

Triggers when a new ticket is added to a view.

New Ticket

Triggers when a new ticket is created. Optionally select an organization.

Tag Added to User

Triggers when a one or more tags are added to a user.

Actions
Delete User

Deletes the user and associated records from the account.

Create Organization

Create a new organization.

Remove Tag(s) from Ticket

Remove one or more tags from an existing ticket.

Create Ticket

Create a new ticket.

Attach File to Ticket

Attach a file to an existing ticket.

Add Comment to Ticket

Add a Comment to an existing Ticket.

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Customer Stories

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Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
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Huynh H
Developer, Multiplier
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
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Jayesh
Co-Founder, Scrut
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
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Poorvi
Product Manager, Onsurity
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
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Aditya
Product Lead, RazorpayXPayroll
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
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Rohit Singh
GM, Payoneer Workforce Management

#1 in Ease of Integrations

4.9 out of 5 stars

4.9 out of 5 stars on G2

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FAQ

Common questions about Wootric by InMoment + Zendesk

Is there a pre-built Wootric by InMoment + Zendesk automation?

Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Wootric by InMoment and Zendesk's public API docs (or your own uploaded docs) and builds a working automation.

Does this require a pre-built Wootric by InMoment or Zendesk connector?

No. The Agent works whether or not Wootric by InMoment or Zendesk already has a pre-built connector in Knit's catalog — it researches the real API surface either way.

How long does it take to build?

Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.

How are survey responses transferred into support tickets?

Submitting a completed survey in Wootric by InMoment automatically creates a new ticket in Zendesk containing all the respondent's answers.

Can ticket updates prompt custom survey distributions?

When a ticket status changes in Zendesk, you can automatically add the customer as a respondent in Wootric by InMoment to collect feedback.

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