Add chat summaries as comments on existing tasks

When a new conversation starts regarding an open issue in Dust, automatically post a summarized transcript as a comment on the task in Work Wallet.

Try:

See all Work Wallet + Dust integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Work Wallet Explore Work Wallet →

Triggers

Audit completed

Fires when an audit, inspection or risk assessment is completed in Work Wallet.

New attendance

Fires when a worker signs in or out of a site in Work Wallet.

New record

Fires when a safety record or event is logged in Work Wallet.

Actions

Add record

Logs a safety record, check or event in Work Wallet.

Add request

Creates a request or action item in Work Wallet.

Dust Explore Dust →

Triggers

New conversation started

Fires when a new chat or conversation begins in Dust.

Lead captured in chat

Fires when Dust captures a lead during a conversation.

Conversation handed off

Fires when Dust escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through Dust.

Generate an answer

Asks Dust a question against its knowledge base and returns the answer.

Summarize a conversation

Uses Dust to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an Dust conversation.

Create project tasks from chatbot handoffs When a customer requests support escalation in Dust, automatically create a task in Work Wallet containing the conversation details. See details

Update chatbot tickets when tasks are resolved When a resolution task is completed in Work Wallet, generate a conversation summary and notification in Dust to close out the chat. See details

See all Work Wallet + Dust integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Add chat summaries as comments on existing tasks” between Work Wallet and Dust?

Yes — describe it in the box above and Knit's Integrations Agent researches Work Wallet and Dust's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What is the benefit of integrating Dust with Work Wallet?

It bridges live chatbot conversations with project execution, ensuring customer feature requests or issues quickly become tracked tasks.

Can task status updates inform chatbot conversations?

Yes, when project tasks are updated or completed in Work Wallet, automated summary messages can be sent through Dust.