Open support tickets for overdue accounts

When an invoice becomes overdue in Xero, automatically create a ticket in Mojo Helpdesk so finance agents can resolve the payment issue.

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See all Xero + Mojo Helpdesk integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Xero Explore Xero →

Triggers

New invoice created

Fires when a new invoice is created in Xero.

Payment received

Fires when a payment is recorded in Xero.

Invoice overdue

Fires when an invoice in Xero passes its due date unpaid.

Expense recorded

Fires when a new expense is recorded in Xero.

Actions

Create invoice

Creates a new invoice in Xero.

Record payment

Records a payment against an invoice in Xero.

Create expense

Creates a new expense entry in Xero.

Sync customer record

Syncs a customer's billing record in Xero.

Mojo Helpdesk Explore Mojo Helpdesk →

Triggers

New ticket created

Fires when a new support ticket is created in Mojo Helpdesk.

Ticket status changed

Fires when a ticket's status changes in Mojo Helpdesk.

Ticket assigned

Fires when a ticket in Mojo Helpdesk is assigned to an agent.

SLA breached

Fires when a ticket in Mojo Helpdesk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Mojo Helpdesk.

Update ticket status

Updates a ticket's status in Mojo Helpdesk.

Assign ticket

Assigns a ticket in Mojo Helpdesk to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Mojo Helpdesk.

Invoice clients upon ticket resolution When a ticket status is changed in Mojo Helpdesk, automatically create an invoice in Xero for billable technical services. See details

Add billing comments when payments arrive When a payment is received in Xero, automatically add a ticket comment in Mojo Helpdesk to inform support staff that the account is paid. See details

See all Xero + Mojo Helpdesk integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Open support tickets for overdue accounts” between Xero and Mojo Helpdesk?

Yes — describe it in the box above and Knit's Integrations Agent researches Xero and Mojo Helpdesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Xero and Mojo Helpdesk streamline billing support?

Support agents can see accounting updates directly in Mojo Helpdesk, while overdue invoices in Xero can automatically create tickets for payment resolution.

Can resolving a support ticket initiate customer invoicing?

Yes, when a billable support ticket status changes in Mojo Helpdesk, an invoice can automatically be created in Xero for the time spent.