Log incidents on affected accounts
When a new incident is opened in xMatters, add a note to the affected company record in Odoo ERP Self Hosted.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
xMatters Explore xMatters →
TriggersFires when a monitor or check in xMatters raises an alert.
Fires when an incident is opened or updated in xMatters.
Fires when a monitored site, service or alarm in xMatters changes state.
Opens a new incident or alert in xMatters.
Acknowledges an open incident in xMatters.
Resolves an incident in xMatters.
Odoo ERP Self Hosted Explore Odoo ERP Self Hosted →
TriggersFires when a new contact or lead is added to Odoo ERP Self Hosted.
Fires when a field on a contact changes in Odoo ERP Self Hosted.
Fires when a deal, case or record moves to a new stage in Odoo ERP Self Hosted.
Fires when a deal is marked won in Odoo ERP Self Hosted.
Creates or updates a contact in Odoo ERP Self Hosted.
Creates a new deal in Odoo ERP Self Hosted.
Moves a deal or record to a new stage in Odoo ERP Self Hosted.
Logs a call, email, or note against a record in Odoo ERP Self Hosted.
More xMatters + Odoo ERP Self Hosted workflows
Create follow-up tasks after resolution
When an incident is resolved in xMatters, create a follow-up task in Odoo ERP Self Hosted for the account owner.
See details
Flag key accounts during an outage
When xMatters raises a critical alert, tag the related accounts in Odoo ERP Self Hosted so the team can prioritize outreach.
See details
See all xMatters + Odoo ERP Self Hosted integrations → · Browse the full workflow library →
Common questions
Can Knit build “Log incidents on affected accounts” between xMatters and Odoo ERP Self Hosted?
Yes — describe it in the box above and Knit's Integrations Agent researches xMatters and Odoo ERP Self Hosted's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why link incident alerts to a CRM?
When xMatters opens an incident, the accounts affected by it matter to sales and success teams. Recording it in Odoo ERP Self Hosted gives them the context without watching an on-call tool.
Can I notify account owners about incidents?
Yes. When an incident opens or is resolved in xMatters, you can create a task or note in Odoo ERP Self Hosted for the owner of each affected account.