xMatters + SolarWinds Service Desk Integrations, Built by an AI Agent
Put xMatters + SolarWinds Service Desk to work with AI and enterprise-grade automation
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Workflows you can build between xMatters and SolarWinds Service Desk
See the kind of workflows teams build with xMatters and SolarWinds Service Desk below — describe the exact one you want above and the Agent builds it on demand.
xMatters + SolarWinds Service Desk
When a notification response is recorded in xMatters, sync the response status to SolarWinds Service Desk.
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Open an incident from an urgent ticket
When an urgent ticket is created in SolarWinds Service Desk, create an incident in xMatters.
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Create a tracking ticket for each alert
When xMatters raises a new alert, create a ticket in SolarWinds Service Desk so it is tracked to closure.
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Browse the full workflow library →
Looking to achieve something else with xMatters and SolarWinds Service Desk?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for xMatters and SolarWinds Service Desk
Everything xMatters and SolarWinds Service Desk can do inside a workflow — the triggers that start one and the actions that run when it fires.
xMatters Explore xMatters →
An incident management software that automates IT workflow alerts and coordinates team responses during system outages.
TriggersTriggers when a notification is successfully delivered to a device.
Triggers when a person responds to a notification.
Triggers when an event status is updated to active. This is useful if you want to update another application as soon as xMatters starts to process a communication event.
Creates an event in xMatters
SolarWinds Service Desk Explore SolarWinds Service Desk →
An IT service management software that handles help desk tickets, asset tracking, and service request fulfillment.
TriggersNew asset in your inventory.
New change in your service desk.
New contract was added.
New hardware in your inventory.
Triggers when a new incident is created.
New problem in your service desk.
Add a new asset to your inventory.
Add a new change to your service desk.
Create a new contract.
Add a new hardware to your inventory.
Add a new incident to your service desk.
Add a new problem to your service desk.
Other Monitoring & Incident Management apps on Knit
Explore more Monitoring & Incident Management integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
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ChangeTower
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Datadog
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DoiT
DoiT is a cloud management platform that helps engineering teams optimize cloud architecture, automate spend, and manage multicloud infrastructure costs.
Dotcom Monitor
A performance monitoring service that tracks website uptime, server availability, web application performance, and network infrastructure health.
elmah.io
elmah.io is a cloud-based error logging and uptime monitoring platform designed for .NET developers and web applications.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
Alive5
Alive5 is a digital customer support platform that provides live chat and messaging tools to assist website visitors and customers.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Chaport
Chaport is a live chat and customer support messaging software designed for websites to engage visitors and resolve support inquiries.
Chat Agents
Chat Agents is a live chat support service providing human agents to manage website customer inquiries and support tickets.
ChatAIBot
ChatAIBot is an automated customer support platform that handles client inquiries and support tickets using artificial intelligence.
ChatBeacon
ChatBeacon is a live chat and customer engagement software platform that helps businesses convert website visitors into active customers.
Customer Stories
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Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about xMatters + SolarWinds Service Desk
Is there a pre-built xMatters + SolarWinds Service Desk automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches xMatters and SolarWinds Service Desk's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built xMatters or SolarWinds Service Desk connector?
No. The Agent works whether or not xMatters or SolarWinds Service Desk already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why connect incident management to a helpdesk?
When something breaks, tickets pile up in SolarWinds Service Desk. Linking them to the incident in xMatters keeps support informed and avoids duplicate investigation.
Can a ticket open an incident?
Yes. When a ticket in SolarWinds Service Desk reports an outage, you can create an incident in xMatters for the on-call team.