xMatters + Zendesk Integrations, Built by an AI Agent
Put xMatters + Zendesk to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between xMatters and Zendesk
See the kind of workflows teams build with xMatters and Zendesk below — describe the exact one you want above and the Agent builds it on demand.
xMatters + Zendesk
When a notification delivery occurs in xMatters, post an update note to the ticket in Zendesk.
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Open an incident from an urgent ticket
When an urgent ticket is created in Zendesk, create an incident in xMatters.
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Create a tracking ticket for each alert
When xMatters raises a new alert, create a ticket in Zendesk so it is tracked to closure.
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Browse the full workflow library →
Looking to achieve something else with xMatters and Zendesk?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for xMatters and Zendesk
Everything xMatters and Zendesk can do inside a workflow — the triggers that start one and the actions that run when it fires.
xMatters Explore xMatters →
An incident management software that automates IT workflow alerts and coordinates team responses during system outages.
TriggersTriggers when a notification is successfully delivered to a device.
Triggers when a person responds to a notification.
Triggers when an event status is updated to active. This is useful if you want to update another application as soon as xMatters starts to process a communication event.
Creates an event in xMatters
Zendesk Explore Zendesk →
Zendesk is a customer service platform that provides ticketing, customer support messaging, and help desk tools for managing customer inquiries.
TriggersTriggers when a new group is created.
Triggers when a new tag is added to a ticket.
Triggers when a comment is added to a ticket.
Triggers when a new ticket is added to a view.
Triggers when a new ticket is created. Optionally select an organization.
Triggers when a one or more tags are added to a user.
Deletes the user and associated records from the account.
Create a new organization.
Remove one or more tags from an existing ticket.
Create a new ticket.
Attach a file to an existing ticket.
Add a Comment to an existing Ticket.
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Explore more Monitoring & Incident Management integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
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Dotcom Monitor
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Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
Alive5
Alive5 is a digital customer support platform that provides live chat and messaging tools to assist website visitors and customers.
AnswerConnect
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BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Chaport
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Chat Agents
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ChatAIBot
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ChatBeacon
ChatBeacon is a live chat and customer engagement software platform that helps businesses convert website visitors into active customers.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about xMatters + Zendesk
Is there a pre-built xMatters + Zendesk automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches xMatters and Zendesk's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built xMatters or Zendesk connector?
No. The Agent works whether or not xMatters or Zendesk already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why connect incident management to a helpdesk?
When something breaks, tickets pile up in Zendesk. Linking them to the incident in xMatters keeps support informed and avoids duplicate investigation.
Can a ticket open an incident?
Yes. When a ticket in Zendesk reports an outage, you can create an incident in xMatters for the on-call team.