YCloud WhatsApp Business

YCloud + WhatsApp Business Integrations

Put YCloud + WhatsApp Business to work with AI and enterprise-grade automation

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See the kind of workflows teams build with YCloud and WhatsApp Business below — describe the exact one you want above and the Agent builds it on demand.

YCloud + WhatsApp Business When a message is received in WhatsApp Business, route and sync message states with YCloud.
Send instant welcome SMS messages to new leads When a contact subscribes to a list in YCloud, dispatch an SMS message through WhatsApp Business to give them instant access to introductory offers. See details
Turn missed calls into email subscribers When a call is missed in WhatsApp Business, automatically add the caller's contact information as a subscriber in YCloud for automated nurture campaigns. See details
Segment contacts based on inbound text messages When an inbound SMS is received in WhatsApp Business, update the sender's subscriber record in YCloud by assigning them to a targeted audience segment. See details

Browse the full workflow library →

Looking to achieve something else with YCloud and WhatsApp Business?

Just describe what you need — the Agent researches both APIs and builds the real automation on demand.

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Triggers & actions for YCloud and WhatsApp Business

Everything YCloud and WhatsApp Business can do inside a workflow — the triggers that start one and the actions that run when it fires.

YCloud Explore YCloud →

YCloud is a multi-channel business messaging service that enables companies to deliver WhatsApp marketing and transactional notifications.

Actions
Send an Email

send an email to the customers

Send an SMS

Send an SMS to the mobile phone number

Send WhatsApp Template Message

Send WhatsApp template message, note that template should be active on YCloud platform. If there is variables in this template body, please fill in the variables in sequence.

WhatsApp Business Explore WhatsApp Business →

A messaging platform designed for businesses to communicate with customers through chat, automated replies, and updates.

Triggers
Message Status Updated

Triggers when a message you sent changes status (sent, delivered, read, or failed).

New Message Received

Triggers when a customer sends a message to your WhatsApp Business phone number. Note: the test step shows a static placeholder record because WhatsApp's API does not expose message history. Real messages will only appear in Zap runs after the Zap is turned on and a customer sends a new message.

Actions
Send Freeform Message

Send a freeform text message to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. Important: A successful response does NOT guarantee delivery. Use the "Message Status Updated" trigger to track delivery status.

Send Media Message

Send a media message (document, image, video, or audio) to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. Important: A successful response does NOT guarantee delivery. Use the "Message Status Updated" trigger to track delivery status.

Send Template Message

Sends a template message to a WhatsApp user.

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A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
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Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
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Product Manager, Onsurity
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
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Product Lead, RazorpayXPayroll
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FAQ

Common questions about YCloud + WhatsApp Business

Is there a pre-built YCloud + WhatsApp Business automation?

Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches YCloud and WhatsApp Business's public API docs (or your own uploaded docs) and builds a working automation.

Does this require a pre-built YCloud or WhatsApp Business connector?

No. The Agent works whether or not YCloud or WhatsApp Business already has a pre-built connector in Knit's catalog — it researches the real API surface either way.

How long does it take to build?

Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can I send automated text messages when someone joins a marketing list?

Yes, as soon as a subscriber signs up in YCloud, you can send a targeted SMS or voice message through WhatsApp Business to increase engagement.

How can missed phone calls feed into email marketing flows?

When a prospect calls and leaves a missed call in WhatsApp Business, their contact details are added as a subscriber in YCloud to receive follow-up emails.

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