Start timers when support tickets are assigned

When a support ticket is assigned in Freshdesk, automatically start a timer in YoCo Board so agents accurately track live resolution time.

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See all YoCo Board + Freshdesk integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

YoCo Board Explore YoCo Board →

Triggers

New client added

Fires when a new client is added in YoCo Board.

New project created

Fires when a new project is created in YoCo Board.

New time entry logged

Fires when a new time entry is logged in YoCo Board.

Timer started

Fires when a timer is started in YoCo Board.

Actions

Create client

Creates a new client in YoCo Board.

Create project

Creates a new project in YoCo Board.

Create time entry

Logs a new time entry in YoCo Board.

Start timer

Starts a timer in YoCo Board.

Freshdesk Explore Freshdesk →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Freshdesk.

Ticket status changed

Fires when a ticket's status changes in Freshdesk.

Ticket assigned

Fires when a ticket in Freshdesk is assigned to an agent.

SLA breached

Fires when a ticket in Freshdesk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Freshdesk.

Update ticket status

Updates a ticket's status in Freshdesk.

Assign ticket

Assigns a ticket in Freshdesk to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Freshdesk.

Add ticket comments when new time entries are logged Whenever a new time entry is logged in YoCo Board, automatically post a detailed ticket comment in Freshdesk summarizing work completed. See details

Create new projects when SLA breaches occur When a ticket SLA is breached in Freshdesk, automatically create a dedicated recovery project in YoCo Board to track escalation hours. See details

See all YoCo Board + Freshdesk integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Start timers when support tickets are assigned” between YoCo Board and Freshdesk?

Yes — describe it in the box above and Knit's Integrations Agent researches YoCo Board and Freshdesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting YoCo Board with Freshdesk help customer support teams?

It allows agents to automatically create time logs in YoCo Board based on support ticket updates in Freshdesk, ensuring accurate billing for technical assistance.

Can starting a timer in YoCo Board update ticket progress in Freshdesk?

Yes, starting work in YoCo Board can automatically add internal ticket comments or adjust status values in Freshdesk to keep clients informed.