Send text notifications when ticket updates occur
When a ticket status is updated to resolved in SolarWinds Service Desk, send an automated SMS update to the customer via Yodel.io Phone System confirming resolution.
See all Yodel.io Phone System + SolarWinds Service Desk integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Yodel.io Phone System Explore Yodel.io Phone System →
TriggersFires when a new text message is received in Yodel.io Phone System.
Fires when a new call comes in or out through Yodel.io Phone System.
Fires when a call is missed in Yodel.io Phone System.
Fires when a call recording finishes processing in Yodel.io Phone System.
Sends a text message through Yodel.io Phone System.
Starts an outbound call via Yodel.io Phone System.
Creates or updates a contact in Yodel.io Phone System.
Sends a recorded voice message via Yodel.io Phone System.
SolarWinds Service Desk Explore SolarWinds Service Desk →
TriggersFires when a new support ticket or chat conversation starts in SolarWinds Service Desk.
Fires when a ticket's status changes in SolarWinds Service Desk.
Fires when a ticket in SolarWinds Service Desk is assigned to an agent.
Fires when a ticket in SolarWinds Service Desk breaches its response SLA.
Creates a new ticket in SolarWinds Service Desk.
Updates a ticket's status in SolarWinds Service Desk.
Assigns a ticket in SolarWinds Service Desk to an agent.
Posts a reply or internal note on a ticket or conversation in SolarWinds Service Desk.
More Yodel.io Phone System + SolarWinds Service Desk workflows
Create support tickets from missed calls
When a call is missed in Yodel.io Phone System, automatically create a new support ticket in SolarWinds Service Desk with caller information so an agent can respond.
See details
Attach call recordings to existing support tickets
When a new call recording becomes available in Yodel.io Phone System, add it as a private comment to the active customer ticket in SolarWinds Service Desk.
See details
See all Yodel.io Phone System + SolarWinds Service Desk integrations → · Browse the full workflow library →
Common questions
Can Knit build “Send text notifications when ticket updates occur” between Yodel.io Phone System and SolarWinds Service Desk?
Yes — describe it in the box above and Knit's Integrations Agent researches Yodel.io Phone System and SolarWinds Service Desk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does Yodel.io Phone System integration handle missed customer calls in SolarWinds Service Desk?
Whenever a customer call goes unanswered in Yodel.io Phone System, a high-priority ticket is automatically generated in SolarWinds Service Desk with call details for prompt follow-up.
Can support agents send text messages directly through ticket updates?
Yes, when an agent updates or reassigns a ticket in SolarWinds Service Desk, an automated text notification can be dispatched to the customer via Yodel.io Phone System.