Notify customers when tickets are updated

When a support ticket status changes in Zendesk, automatically send a status update email to the submitter via Amazon SES.

Try:

See all Zendesk + Amazon SES integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Zendesk Explore Zendesk →

Triggers

New ticket created

Fires when a new support ticket is created in Zendesk.

Ticket status changed

Fires when a ticket's status changes in Zendesk.

Ticket assigned

Fires when a ticket in Zendesk is assigned to an agent.

SLA breached

Fires when a ticket in Zendesk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Zendesk.

Update ticket status

Updates a ticket's status in Zendesk.

Assign ticket

Assigns a ticket in Zendesk to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Zendesk.

Amazon SES Explore Amazon SES →

Triggers

Email received

Fires when a new email arrives in Amazon SES.

Email sent

Fires when an email is sent from Amazon SES.

Email opened

Fires when a tracked email sent via Amazon SES is opened.

Email bounced

Fires when an email sent via Amazon SES bounces.

Actions

Send email

Sends an email via Amazon SES.

Create draft

Creates a draft email in Amazon SES.

Add label

Applies a label or folder to an email in Amazon SES.

Move to folder

Moves an email into a different folder in Amazon SES.

Convert customer emails into support tickets When a new customer email is received in Amazon SES, automatically create a tracking ticket in Zendesk. See details

Send urgent alerts for SLA breaches When an SLA deadline is breached in Zendesk, automatically send an urgent notification email to support managers via Amazon SES. See details

See all Zendesk + Amazon SES integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Notify customers when tickets are updated” between Zendesk and Amazon SES?

Yes — describe it in the box above and Knit's Integrations Agent researches Zendesk and Amazon SES's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Amazon SES and Zendesk help customer support teams?

Support emails are converted into organized tickets automatically, while ticket updates send email replies to keep customers informed.

Can urgent ticket alerts be sent via email?

Yes, events like SLA breaches or ticket reassignments in Zendesk can instantly send email alerts through Amazon SES.