Open onboarding support tickets for newly closed deals

When a deal is won in Close, automatically create a ticket in Zendesk so support engineers can initiate customer onboarding.

Try:

See all Zendesk + Close integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Zendesk Explore Zendesk →

Triggers

New ticket created

Fires when a new support ticket is created in Zendesk.

Ticket status changed

Fires when a ticket's status changes in Zendesk.

Ticket assigned

Fires when a ticket in Zendesk is assigned to an agent.

SLA breached

Fires when a ticket in Zendesk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Zendesk.

Update ticket status

Updates a ticket's status in Zendesk.

Assign ticket

Assigns a ticket in Zendesk to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Zendesk.

Close Explore Close →

Triggers

New lead created

Fires when a new lead or contact is created in Close.

Deal stage changed

Fires when a deal moves to a new stage in Close.

Deal won

Fires when a deal is marked won in Close.

Contact updated

Fires when a field on a contact changes in Close.

Actions

Create or update contact

Creates or updates a contact in Close.

Create deal

Creates a new deal in Close.

Update deal stage

Moves a deal to a new stage in Close.

Log activity

Logs a call, email, or note against a record in Close.

Log activity in CRM when customer tickets are created When a new ticket is created in Zendesk, automatically log activity in Close so account managers stay informed of open customer issues. See details

Update deal stages when critical support SLAs are breached If an SLA is breached in Zendesk, automatically update the deal stage in Close to alert sales leaders of potential account risks. See details

See all Zendesk + Close integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Open onboarding support tickets for newly closed deals” between Zendesk and Close?

Yes — describe it in the box above and Knit's Integrations Agent researches Zendesk and Close's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What business advantages come from linking Close and Zendesk?

It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.

Can closing a deal automatically generate a ticket for customer success?

Yes, marking a deal as won in Close can automatically generate a ticket in Zendesk for implementation support.