Zendesk Feedier

Zendesk + Feedier Integrations

Put Zendesk + Feedier to work with AI and enterprise-grade automation

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See the kind of workflows teams build with Zendesk and Feedier below — describe the exact one you want above and the Agent builds it on demand.

Zendesk + Feedier Create support tickets in Zendesk when feedback falls into a specific segment in Feedier.
Generate support tickets from form responses When a customer submits a web form in Feedier, automatically create a detailed support ticket in Zendesk for team review. See details
Add respondents to follow-up surveys when tickets close When a ticket status is updated to resolved in Zendesk, add the customer as a respondent in Feedier to send a satisfaction survey. See details
Attach survey updates as comments on open tickets When a customer updates an existing survey response in Feedier, automatically post the new feedback as a comment on their ticket in Zendesk. See details

Browse the full workflow library →

Looking to achieve something else with Zendesk and Feedier?

Just describe what you need — the Agent researches both APIs and builds the real automation on demand.

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Triggers & actions for Zendesk and Feedier

Everything Zendesk and Feedier can do inside a workflow — the triggers that start one and the actions that run when it fires.

Zendesk Explore Zendesk →

Zendesk is a customer service platform that provides ticketing, customer support messaging, and help desk tools for managing customer inquiries.

Triggers
New Group

Triggers when a new group is created.

New Tag Added to Ticket

Triggers when a new tag is added to a ticket.

New Ticket in View

Triggers when a new ticket is added to a view.

New Ticket

Triggers when a new ticket is created. Optionally select an organization.

Tag Added to User

Triggers when a one or more tags are added to a user.

New Organization

Triggers when a new organization is created.

Actions
Delete User

Deletes the user and associated records from the account.

Create Organization

Create a new organization.

Remove Tag(s) from Ticket

Remove one or more tags from an existing ticket.

Create Ticket

Create a new ticket.

Attach File to Ticket

Attach a file to an existing ticket.

Add Comment to Ticket

Add a Comment to an existing Ticket.

Feedier Explore Feedier →

Feedier is an experience management platform designed to gather and analyze customer feedback using interactive gamified forms.

Triggers
New Feedback

Triggers when a new feedback is received.

New Item Tagged

Triggers when an item is tagged.

Segment

Triggers when a new segment is created. Do not use it.

Actions
Import Feedback

Import a new feedback with a given set of answers.

Send Email

Sends a new email to ask gently the user to give his feedback.

Send SMS

Sends a SMS text message to ask gently the user to give his feedback.

Update Feedback Status

Update a feedback status and/or its owner.

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Customer Stories

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Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
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Huynh H
Developer, Multiplier
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
J
Jayesh
Co-Founder, Scrut
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
P
Poorvi
Product Manager, Onsurity
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
A
Aditya
Product Lead, RazorpayXPayroll
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
R
Rohit Singh
GM, Payoneer Workforce Management

#1 in Ease of Integrations

4.9 out of 5 stars

4.9 out of 5 stars on G2

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FAQ

Common questions about Zendesk + Feedier

Is there a pre-built Zendesk + Feedier automation?

Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Zendesk and Feedier's public API docs (or your own uploaded docs) and builds a working automation.

Does this require a pre-built Zendesk or Feedier connector?

No. The Agent works whether or not Zendesk or Feedier already has a pre-built connector in Knit's catalog — it researches the real API surface either way.

How long does it take to build?

Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.

How are survey responses transferred into support tickets?

Submitting a completed survey in Feedier automatically creates a new ticket in Zendesk containing all the respondent's answers.

Can ticket updates prompt custom survey distributions?

When a ticket status changes in Zendesk, you can automatically add the customer as a respondent in Feedier to collect feedback.

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