Zendesk + Google Sheets Integrations
Put Zendesk + Google Sheets to work with AI and enterprise-grade automation
4.9/5 on G2·
Google for Startups Accelerator
Workflows you can build between Zendesk and Google Sheets
See the kind of workflows teams build with Zendesk and Google Sheets below — describe the exact one you want above and the Agent builds it on demand.
Zendesk + Google Sheets
When a new Zendesk ticket is created, add its details to a new row in Google Sheets and update it automatically when changes occur.
Log ticket SLA breaches into incident docs
When an SLA is breached in Zendesk, automatically append the breach details to your incident log page in Google Sheets for team post-mortems.
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Create support tickets from published documentation
When a new page is created in Google Sheets, automatically create a tracking ticket in Zendesk so team members can review and approve it.
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Update ticket status when documentation status changes
When a document's status changes in Google Sheets, automatically update the corresponding ticket status in Zendesk to reflect progress.
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Browse the full workflow library →
Looking to achieve something else with Zendesk and Google Sheets?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Zendesk and Google Sheets
Everything Zendesk and Google Sheets can do inside a workflow — the triggers that start one and the actions that run when it fires.
Zendesk Explore Zendesk →
Zendesk is a customer service platform that provides ticketing, customer support messaging, and help desk tools for managing customer inquiries.
TriggersTriggers when a new group is created.
Triggers when a new tag is added to a ticket.
Triggers when a new ticket is added to a view.
Triggers when a new ticket is created. Optionally select an organization.
Triggers when a one or more tags are added to a user.
Triggers when a new organization is created.
Deletes the user and associated records from the account.
Create a new organization.
Remove one or more tags from an existing ticket.
Create a new ticket.
Attach a file to an existing ticket.
Add a Comment to an existing Ticket.
Google Sheets Explore Google Sheets →
Google Sheets is a cloud-based spreadsheet application that allows users to create, edit, and collaborate on data in real time.
TriggersTriggers when a new row is added to the bottom of a Google Team Drive spreadsheet.
Triggers when a new row is added to the bottom of a spreadsheet.
Triggers when a new spreadsheet is created.
Triggers when a new row is added or an existing row is updated in a spreadsheet. Optimized for Team Drive.
Triggers when a new row is added or modified in a spreadsheet.
Triggers when an existing row is updated in a spreadsheet. New rows do not trigger this; use New or Updated Spreadsheet Row for that.
Create a new column in a specific spreadsheet.
Create a new row in a specific spreadsheet.
Create one or more new rows in a specific spreadsheet (with line item support).
Creates a new spreadsheet row at the top of a spreadsheet (after the header row).
Update Google Sheets properties like frozen rows/columns, sheet position, and visibility settings.
Apply conditional formatting to cells in a Google Sheets spreadsheet based on their values.
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BirdSeed
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BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
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Other Productivity & Docs apps on Knit
Explore more Productivity & Docs integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
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Accelo
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Airtable
Airtable is a low-code platform that combines spreadsheet features with relational database capabilities for managing structured data.
Akiflow
Akiflow is a time-blocking productivity app that consolidates tasks and calendar events into a single central schedule interface.
ApproveThis
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Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Zendesk + Google Sheets
Is there a pre-built Zendesk + Google Sheets automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Zendesk and Google Sheets's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Zendesk or Google Sheets connector?
No. The Agent works whether or not Zendesk or Google Sheets already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why pair Google Sheets and Zendesk?
Connecting these apps bridges support operations and knowledge management, allowing support tickets and team documentation to stay synchronized effortlessly.
Can SLA warnings in Zendesk alert our team inside Google Sheets?
When an SLA is breached in Zendesk, you can automatically append warning details or update project records in Google Sheets to escalate the issue.