Zendesk + Halo Service Solutions Integrations
Put Zendesk + Halo Service Solutions to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Zendesk and Halo Service Solutions
See the kind of workflows teams build with Zendesk and Halo Service Solutions below — describe the exact one you want above and the Agent builds it on demand.
Zendesk + Halo Service Solutions
When a ticket is updated in Halo Service Solutions, sync comments and ticket state to Zendesk.
Convert escalated support tickets into development tasks
When a high-priority customer issue is logged in Zendesk, create a matching task in Halo Service Solutions for product engineers to investigate.
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Resolve customer tickets automatically when tasks complete
When an engineer marks a bug fix task as complete in Halo Service Solutions, update the status of the related support ticket in Zendesk so support can notify the customer.
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Flag SLA breaches on project management task boards
If a critical ticket breaches its resolution SLA in Zendesk, post an urgent warning comment directly on the related task in Halo Service Solutions.
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Browse the full workflow library →
Looking to achieve something else with Zendesk and Halo Service Solutions?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Zendesk and Halo Service Solutions
Everything Zendesk and Halo Service Solutions can do inside a workflow — the triggers that start one and the actions that run when it fires.
Zendesk Explore Zendesk →
Zendesk is a customer service platform that provides ticketing, customer support messaging, and help desk tools for managing customer inquiries.
TriggersTriggers when a new group is created.
Triggers when a new tag is added to a ticket.
Triggers when a new ticket is added to a view.
Triggers when a new ticket is created. Optionally select an organization.
Triggers when a one or more tags are added to a user.
Triggers when a new organization is created.
Deletes the user and associated records from the account.
Create a new organization.
Remove one or more tags from an existing ticket.
Create a new ticket.
Attach a file to an existing ticket.
Add a Comment to an existing Ticket.
Halo Service Solutions Explore Halo Service Solutions →
An IT service management and project management software platform that automates ticketing, asset management, and task workflows.
TriggersTriggers when a new ticket is created in Halo.
Triggers when a ticket is updated in Halo.
Creates a new Customer in Halo.
Creates a new Site in Halo.
Creates a new Ticket in Halo.
Creates a new User in Halo.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
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AnswerForce
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Answering Service Care
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ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Other Project Management apps on Knit
Explore more Project Management integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
10,000ft
A high-level resource management and project planning software designed to help businesses manage team capacity and project forecasts.
ActiveCollab
A project management and collaboration software that helps teams organize work tasks, track time, and invoice client work.
Acute
Acute is a product feedback management software that allows SaaS teams to collect feature requests, prioritize roadmaps, and engage users.
adam.ai
A meeting intelligence platform that helps teams organize meeting agendas, record key decisions, and manage actionable project tasks.
Agiled
An all-in-one business management platform offering project planning, client management, invoicing, time tracking, and HR management.
Aha!
A product roadmap and strategic planning software that helps product teams outline strategy, capture ideas, and manage feature releases.
airfocus
airfocus is product strategy and project management software that helps teams prioritize tasks and build visual product roadmaps.
Aisle Planner
Aisle Planner is an event management and design suite built specifically for wedding coordinators and event planning professionals.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Zendesk + Halo Service Solutions
Is there a pre-built Zendesk + Halo Service Solutions automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Zendesk and Halo Service Solutions's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Zendesk or Halo Service Solutions connector?
No. The Agent works whether or not Zendesk or Halo Service Solutions already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Project Management + Ticketing automation?
Creating a task in Halo Service Solutions whenever a ticket in Zendesk is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Zendesk.
Can status updates flow back to the original ticket?
Yes — when the linked task in Halo Service Solutions changes status, the Agent can post that update back onto the original ticket in Zendesk automatically.